Customer Service Representative

Summary: East Coast Warehouse & Distribution is seeking a Customer Service Representative to service customers via phone and email. The role involves responding to inquiries, tracking freight, resolving customer issues, and navigating systems for problem solving. Responsibilities: - Respond to customers inquiries via phone and email - Track and trace freight at different customers and locations - Invoicing - Resolve customer issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Work with various steamship lines and/or freight customers release dates - Navigate through systems for problem solving Required Qualifications: - Servicing customers via phone and emails to provide most current information and problem solving - Respond to customers inquiries via phone and email - Track and trace freight at different customers and locations - Invoicing - Resolve customer issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Work with various steamship lines and/or freight customers release dates - Navigate through systems for problem solving Required Skills: Customer service Important Skills: Invoicing, Problem solving Nice-to-Have Skills: Communication skills, Attention to detail