IT Systems Administrator

Position Summary Ease is looking for an IT Systems Administrator to keep our people, tools, and infrastructure running smoothly. This is a hands-on role at the center of how Ease operates — you will be the first point of contact for employee IT needs and the person who makes sure our SaaS environment, user accounts, and internal systems are well-managed and properly maintained.

You are comfortable working across a range of tools and requests, from provisioning new accounts and managing software licenses to configuring integrations and supporting our office environment. You are organized, reliable, and able to balance a steady queue of day-to-day work with the occasional deeper project that comes your way.

Position Location: Hybrid – 3 days in Irvine office

Annual Salary Range: $70,000 - $85,000

What You'll Do

• Manage user accounts and access. Own the provisioning and deprovisioning lifecycle for all employees and contractors, including account creation, SaaS access, and SysAdmin setup across our internal and customer-facing platforms.
• Keep our software stack healthy and accountable. Maintain our managed software catalog, track and reconcile licenses, evaluate new tool requests, and ensure our vendors are properly onboarded and documented.
• Own the helpdesk queue. Triage and resolve IT support requests across email, Slack, and our IT ticketing system. Requests range from Outlook issues and hardware setup to MFA resets and application access.
• Administer our communication platforms. Manage Microsoft 365 mailboxes, aliases, and routing; administer Slack workspaces including channels and permissions; and handle email deliverability configurations such as DNS records and CNAME entries.
• Support our identity and SSO infrastructure. Work within JumpCloud to manage users, groups, and basic SSO configurations for internal applications and customer-facing setups, with escalation to senior IT staff for complex scenarios.
• Maintain the office environment. Support conference room AV and Zoom Rooms, coordinate hardware procurement and equipment tracking, and handle on-site IT needs at our Irvine headquarters.
• Assist with compliance and security basics. Help gather evidence for security audits, manage employee security awareness training completions, and support IT intake for vendor assessments and tool approvals.

Required Qualifications & Skills

• 2+ years of experience in an IT support, systems administration, or helpdesk role.
• Hands-on experience with Microsoft 365 administration, including Exchange, Outlook, and Teams.
• Experience managing user accounts and groups in a cloud directory platform such as JumpCloud, Okta, or Azure Active Directory.
• Familiarity with SaaS license management and vendor administration across a multi-tool environment.
• Ability to manage a ticket queue with a mix of priorities, communicate clearly with employees at all levels, and close requests thoroughly.
• Strong attention to detail when managing access, permissions, and documentation.
• Comfortable working in a fast-moving environment where requests are varied and priorities can shift.

Preferred Qualifications

1. Experience with Slack administration, including workspace settings, channel management, and SSO integration.
2. Experience configuring SSO for SaaS applications using SAML or OIDC.
3. Familiarity with DNS records, email authentication standards (SPF, DKIM, DMARC), and basic email deliverability concepts.
4. Experience using a formal ITSM or ticketing platform such as Jira Service Management or Zendesk.
5. Exposure to IT security basics, including familiarity with concepts like SOC 2, third-party risk, and employee security training programs.
6. Experience supporting Mac hardware in a business environment.

About Ease Ease.io digitally transforms plant floor audits around the world with EASE. The enterprise-grade mobile platform combines simplicity and efficiency with powerful performance insights, helping drive quality and safety on the plant floor.

Industry leaders, including Aston Martin, Dana, 3M, Tenneco, and Samsung, trust EASE to facilitate and analyze millions of plant floor audits every year. With deployments in more than 40 countries and support for more than 25 languages, EASE has established itself as a category leader in quality management.

Headquartered in Irvine, California, Ease.io is a dynamic company that continues to grow as it expands its product offerings and market presence.

What We Offer At Ease, we foster a culture built on respect, humility, and collaboration. We value work-life balance as a core principle, helping ensure you can thrive both professionally and personally. And yes—we believe work should be fun, too.

Growth and development are part of our DNA. We are committed to investing in your career through ongoing training, mentorship, and a clearly defined path forward. Whether you are sharpening existing skills or exploring new ones, you will have opportunities to learn and advance.

We prioritize the well-being and happiness of our team. In addition to a competitive compensation package, we offer a generous and comprehensive suite of benefits designed to support your health and peace of mind.

Here’s a look at what you can expect:

• Health Coverage: Comprehensive medical, dental, and vision plans
• Life & AD&D Insurance: Financial protection for you and your loved ones
• Unlimited Paid Time Off: Time to recharge and rest when you need it
• 401(k) with Employer Match: Plan for your future with confidence through our matched retirement savings program

At Ease, we believe that when our employees are supported, inspired, and empowered, everyone wins.

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