Production Support Manager

Company Description

Mission Critical Group (MCG) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

Job Description

The Production Support Manager is responsible for overseeing and optimizing the efficient flow of goods, materials, and resources to support production activities. This includes planning, implementing, and controlling the movement and storage of products from receipt from vendors to shipment of completed goods. The goal is to ensure production flow by stocking, managing and anticipating the needs of production to produce product on time and to the highest quality.  

Accountabilities:

• Ensures the team receives all materials both purchased by procurement as well as owner supplier materials.  This includes components, gear, raw materials (steel/copper), and consumables.
• Responsible for team to assist with the flow of materials from inventory to the production floor, including regular restocking of all consumable and project components.
• Responsible for the team to create all labels, wire markers, mimic bus, and other identification plates for all production activities.
• Responsible for participation in all daily and regular production meetings.
• Responsible for control and logistics of sheet metal and copper parts once complete in the metal fabrication shop.  This includes tracking to and from powder coating as well as internal and between production facilities.
• Responsible for shipping and receiving logistics including inspection of items received and packaging of items for shipment as well as coordination of shipping details.
• Responsible for schedule inventory cycle counting and quarterly inventory.  Provide reports and work alongside Procurement/Inventory team to ensure product can be properly counted.
• Responsible for working alongside Production Floor Team and Production Testing Team on the management of all documentation related to production.  Ensure all documentation is returned at the completion of any project for proper digital records.
• Transport material throughout warehouse with forklift ensuring safety protocols.
• Ensure compliance with relevant regulations and industry standards.
• Performs other duties as assigned.

Qualifications

Required Knowledge/Experience:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 5+ years of experience in logistics management.
• Satisfactory completion of additional background screening

Required Skills/Abilities

• Strong analytical and problem-solving skills.
• Proficiency in logistics software and systems.
• Excellent organizational and time management abilities.
• Strong leadership and communication skills (both verbal and written).
• Ability to work under pressure and meet deadlines.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.

Supervisory Requirements

• Directly manages, coaches, and develops a team of employees
• Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies, applicable laws, and company initiatives/goals.
• Responsibilities include developing employees; planning, assigning, and directing work (including scheduling); appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Acts as a change agent and develops a high‐performing team in the spirit of exceptional service to all internal and external partners.

Performance Metrics

• Attendance & Punctuality: Maintain 97% attendance rate with minimal tardiness.
• Teamwork & Communication: Receive positive feedback from team leaders or operators on responsiveness and attitude.
• Continuous Improvement Participation: Actively contribute at least one improvement idea per quarter.
• Safety Compliance: Zero safety violations or incidents; full adherence to PPE and safety protocol.
• This position is jointly accountable to achieve targets on the following measures to help drive organizational and department success.

Work Environment and Physical Demands 

• This is a FLSA non-exempt position paid on an hourly basis. Overtime may be required based on production demands, including extended shifts, weekends, or holidays.

• This role is based on the production floor. The position requires standing for extended periods, working around machinery, and adherence to all safety and compliance standards.

• Mobility: Ability to move around the manufacturing plant, including walking, standing, and climbing stairs.

• Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls.

• Lifting: Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards.

• Visual and Auditory Requirements: Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members.

Additional Information

A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we don’t accept unsolicited resumes from agencies at this time. If we ever need an extra hand, we’ll be sure to reach out to the community. Thanks for understanding!

MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).