Customer Service Associate II

Summary: Dollar Tree Stores is looking for a Customer Service Associate II to join their team. In this role, you will assist with daily operations, ensuring a clean and welcoming environment while providing excellent customer service and managing sales transactions. Responsibilities: - Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards - Merchandising and stocking as needed - Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable - Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders - Managing sales transactions while working assigned cash register - Maintaining security of cash and protecting company assets - Other duties as assigned Required Qualifications: - Ability to follow instructions and interpret operational documents is required - Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation - Excellent customer service and relationship management skills are required - Strong organizational and communication skills are required - Strong problem-solving and decision-making skills are required - High level of integrity is required - Proficiency in basic math for cash accounting is required Preferred Qualifications: - High school diploma or equivalent is preferred - Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred Required Skills: Customer service experience, Basic math proficiency Important Skills: Organizational skills, Communication skills, Problem-solving skills Nice-to-Have Skills: Integrity Benefits: Employee Assistance Program, Retirement plans, Educational Assistance, And much more!