HR Operations Associate

Summary: EchoStar is reimagining the future of connectivity, and they are seeking an HR Operations Associate to support their HR team. The role involves being the first point of contact for employees and managers, addressing inquiries related to HR policies, benefits, and employee communications while ensuring a positive employee experience. Responsibilities: - Support team members' various HR inquiries by providing a prompt and concise answer to all inquiries with a “one-touch” resolution - Help guide employees through self-service options via the HRCM tool - Connect with DISH employees by providing an individualized experience based on their unique needs and situations - Be an employee advocate by actively listening to employee concerns, understanding their needs, and ensuring their voices are heard. Raise issues to appropriate internal teams such as HRBPs, Generalists, payroll, and leadership to address and resolve gaps in the employee experience, irrespective of where they occur in the journey - Proactively identify potential issues and work collaboratively with internal teams to develop solutions that improve processes and enhance the employee experience - Listen and identify employee needs by taking a proactive approach to maintain a positive employee experience - Elevate issues when processes don't work as intended, ensuring that they are addressed promptly and effectively - Respond to employee inquiries in a timely and efficient manner via phone, email, service tickets, and chat applications - Assist with daily tasks on a rotational basis or as needed - Be an ambassador for the DISH Way Required Qualifications: - 1+ years in HR operations, service delivery model, customer service, or employee service center - Associate's Degree or higher preferred, or an equivalent combination of education and experience - Read, interpret, and explain complex HR policies including federal, state, and local guidelines - Write routine reports and business correspondence - Speak effectively with employees of the organization, whether individually or in groups - Proficiency with the Google Suite, Microsoft Excel, and Microsoft Word - Effectively interact with all levels of organizational staff and company personnel - Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills - Meet all of DISH's performance expectations, including but not limited to satisfying all applicable metrics, productivity standards, goals, and proficiencies related to overall performance Preferred Qualifications: - Bilingual a plus Required Skills: HR operations experience, Google Suite proficiency, Microsoft Excel proficiency, Microsoft Word proficiency Important Skills: Bilingual Nice-to-Have Skills: Customer service skills, Analytical skills, Interpersonal skills, Written communication, Oral communication, Organizational skills, Presentation skills Benefits: Flexible spending accounts, HSA, A 401(k) Plan with company match, ESPP, Career opportunities, A flexible time away plan