Remote Customer Service & Sales Associate

Summary: Diesel Care and Performance Inc. is a leading provider and distributor of diesel parts in the automotive aftermarket industry. The Customer Service & Sales Associate will be responsible for handling high-volume calls, providing customer service, and managing call communications to ensure efficient operations and drive sales. Responsibilities: - High-Volume Call Handling: While many competitors have limited customer contact to email or text based communications, Diesel Care and Performance has made direct phone call communications a feature in our customer service strategy, converting nearly 40% of our gross sales through our experienced sales staff. Your role will include high-volume call handling, with an average of 50-60 calls per day. The majority of these calls are inbound, warm sales that need to check price and availability prior to placing their order, or are checking fitment information due to the technical and specialized nature of our product offering. Additional responsibilities will include conducting follow-up calls to prospective and existing business clients, providing product information, quotes, and support to drive sales and maintain customer relationships - Customer Service: Utilize online customer service programs such as Teams, ShipStation, Shopify, Birdeye and other relevant tools to assist customers via email, messenger, and phone. Address basic customer inquiries promptly and professionally. Communicating with customers regarding order paperwork, fulfillment, and inventory availability will be a major aspect of this role - Call Management: Direct high-volume of incoming calls to the appropriate departments or staff members, ensuring efficient communication within the organization. Ensuring customers are speaking with the right staff member to resolve any issues they are encountering will be paramount in the smooth running of our daily workload Required Qualifications: - Strong communication skills, both written and verbal - Customer-oriented mindset with a focus on delivering exceptional service - Ability to navigate online customer service programs and CRM systems - Ability to review inventory levels and fulfill orders accordingly - Proficiency in data entry and attention to detail - A proactive and organized approach to tasks Preferred Qualifications: - Automotive industry knowledge or interest is desirable Required Skills: High-volume call handling, ShipStation, Shopify, Birdeye, CRM systems, Data entry, Inventory management, Automotive industry knowledge, Organized approach, Customer-oriented mindset Benefits: Paid Time Off (PTO) program is available after six months of employment., Company will provide desktop computer, two monitors, keyboard and mouse to employee.