Diebold Nixdorf→
Field Service Technician
Entry LevelOn-siteFull-time
Location
Los Angeles, CA
Salary
$46k–$54k/yr
Experience
1–2 years
Posted
1 month ago
Skills
field servicehardware troubleshootingsoftware troubleshootinghardware repairsoftware installationpc literacyitilinventory managementcustomer servicesense of urgencyprofessional presence
Job Description
Summary: Diebold Nixdorf is a global company that automates and transforms the banking and shopping experience for over 75 million people. They are seeking a Field Service Technician to provide technical maintenance and support for hardware and software products at customer locations, ensuring customer satisfaction and operational efficiency.
Responsibilities:
- Gains familiarity with Field Service Technician practices and procedures
- With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures
- Performs hardware repairs on a component level
- Cleans and adjusts mechanical components
- Configures and installs applicable software
- Preventive Maintenance: Performs routine checks according to documented procedures
- Refills consumables as directed
- IMAC/R: Installs, moves, adds, changes and removes hardware and software products
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software
- Participates in regular hardware and software trainings (on the job, classroom and web based)
- Participates in the implementation of measures to achieve agreed KPIs
- Assists with special projects as assigned
Required Qualifications:
- Education or equivalent work experience required
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services
- Good written and verbal communication skills
- Driver's license and driving record that satisfies DN's fleet requirements
- PC literacy and good knowledge and application of the relevant tools and methods
- Product knowledge of relevant industry and basic ITIL skills preferred
- Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings
- Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment
- Acceptance of exposure to the outside elements
- Shift adaptability, which would include an on-call rotation for evenings and weekends
- Exceptional customer service skills are needed
- Ability to organize and inventory truck stock parts and tools
- Sense of urgency, organizational skills, professional presence and work in team environment
- Ability to pass MVR, background and drug test where required
- Territory: Must reside North/ West of Reseda, VanNuys, CA area – Territory includes Ventura, Studio City, Malibu to Granada Hills, CA area
Preferred Qualifications:
- Firstline Service Technician work experience preferred
- Vocational/Trade School preferred
Required Skills: Field Service, Hardware Troubleshooting, Software Troubleshooting, Hardware Repair, Software Installation, PC Literacy, ITIL, Inventory Management, Customer Service, Sense of Urgency, Professional Presence
Benefits: Health, Dental, and Vision Insurance, Life Insurance, Critical illness, Accident, and Hospital Indemnity Insurance, 401(k) Savings Plan, Health Savings Account, Leave of Absence Benefits, Paid Time Off
Benefits
Health, Dental, and Vision Insurance
Life Insurance
Critical illness, Accident, and Hospital Indemnity Insurance
401(k) Savings Plan
Health Savings Account
Leave of Absence Benefits
Paid Time Off