Patient Access Specialist - Radiology Clinics

Summary: Denver Health is an integrated, high-quality academic health care system that includes a Level I Trauma Center and various health services. They are seeking a Patient Access Specialist who will serve as the first point of contact for patients and families, handling patient registration, verifying insurance, and ensuring a positive patient experience across multiple clinic locations. Responsibilities: - Accurately registers and checks in patients for outpatient services by confirming patient identity using approved identification processes; creates and maintains encounters in the electronic health record (EHR); and collects, verifies, and updates demographic, guarantor, and insurance information at each visit to support accurate billing, continuity of care, and compliance with organizational policies. (20%) - Talks with patients about their financial responsibilities in a clear and respectful way, including co-pays, deductibles, deposits, and self-pay expectations; collects required payments at the time of service and connects patients with financial counseling or enrollment services when needed. (20%) - Works collaboratively with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely patient access; communicates delays, coverage concerns, or registration issues that may impact patient care or throughput; and supports same-day add-ons, walk-ins, and schedule changes. (15%) - Checks insurance eligibility and benefits using electronic tools and payer portals before or at the time of service, identifies coverage limitations, referral or authorization requirements, and potential self-pay situations, and works with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues that could delay care or impact reimbursement. (10%) - Meets established productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, while participating in audits, quality and process improvement initiatives. (10%) - Provides coverage and flexes across departments or clinics in response to staffing and operational needs. (10%) - Ensures adherence to all applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, HIPAA, and other mandatory regulations, across all departments and clinics in the performance of patient access activities. (10%) - Serves as a resource for new hires by providing ongoing training support and answering questions as needed. (5%) Required Qualifications: - No High School Diploma and/or No GED required - No experience required - Organization and Attention to detail - Effective communication - Ability to Problem Solve - Ability to prioritize workflow and determine priority - Ability to demonstrate professional work behavior by following Denver Health guidelines/policies - Ability to multi-task and handle a high volume of tasks at one time - Ability to enter data quickly and accurately - Ability to complete daily work by the end of the shift - Ability to work collaboratively with a team - Ability to type 25 wpm - Knowledge of Microsoft Office Suite - Familiarity with Epic Preferred Qualifications: - Bilingual in English/Spanish strongly preferred Required Skills: Electronic Health Record (EHR), Insurance Verification Important Skills: Microsoft Office Suite, Epic Nice-to-Have Skills: Multi-tasking, Bilingual in English/Spanish, Effective communication, Problem Solving, Attention to detail, Team collaboration Benefits: Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans, Free RTD EcoPass (public transportation), On-site employee fitness center and wellness classes, Childcare discount programs & exclusive perks on large brands, travel, and more, Tuition reimbursement & assistance, Education & development opportunities including career pathways and coaching, Professional clinical advancement program & shared governance, Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program, National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer