Patient Service Representative

Summary: Dental Care Alliance is seeking a Patient Service Representative to join their clinical team at Moorestown Dental in New Jersey. The role involves providing high levels of patient care and satisfaction, handling inquiries, making appointments, and assisting with treatment plans in a team-based environment. Responsibilities: - Customer Service; acknowledge, smile and greet patients upon arrival/dismissal - Respond to patient questions and or concerns according to DCA Policies - Answering Telephones - Scheduling Appointments - Maintaining Appointment Book - Confirming Appointments - Follow up on no shows/cancellation of Appointments - Register Patients on sign in sheet - Post charges and payments to patient accounts - Checking voicemail on a daily basis - Maintain a clean and friendly waiting area for patients Required Qualifications: - Must have exceptional customer service skills - Experience answering telephone Preferred Qualifications: - Experience working in a dental, medical, or other health-care office - Knowledge of insurance plans (HMO/PPO) Required Skills: Customer Service Important Skills: Dental Office Experience, Insurance Knowledge, Telephone Skills Nice-to-Have Skills: Communication Skills Benefits: Health, dental, and vision insurance (individual and family coverage), Life insurance and disability benefits, 401(k) plan, Team-oriented work environment with access to modern dental technology