Matflo Support Engineer

Matflo Support Engineer Location: Moorebank, NSW, Australia • Join an innovative global leader shaping the future of automated material handling • Play a key role supporting complex software systems for a significant client site • Benefit from excellent onboarding, ongoing development & amazing team culture We offer: Dematic: we don't just offer jobs - we offer careers that move with you! WHAT WE OFFER YOU Fitness Passport – Enjoy discounted access to gyms, pools, and fitness facilities nationwide for you and your family, making it easier and more affordable to stay active Exclusive health cover via Medibank – 9% discount on corporate health plans designed to fit every lifestyle, life stage, and budget Local and International travel Project based work Exposure to a wide range of technologies and processes, excellent experience in practical software engineering skills, SQL Database and infrastructure, IT infrastructure, and engineering Progressive and innovative global company experiencing high growth Career Development and Global Opportunities Competitive salary, with salary packaging and novated leasing available Corporate discounts on car rentals and IT products/accessories Paid Parental Leave + super: 12 weeks for primary carer/2 weeks secondary Purchase Leave Study Assistance Social Club Employee Referral Bonus Programme THE OPPORTUNITY We have an excellent opportunity for a Matflo Support Engineer to join our Global Product & Solutions team, working onsite at a key client location in Moorebank. This dynamic, hands-on role, will position you at the forefront of supporting real-time automation and warehouse control systems within a live operational environment. As a trusted technical specialist, you’ll work closely with customers and internal teams to ensure systems run smoothly during integration, commissioning, and ongoing life support. This is a unique opportunity to combine your technical expertise with real-world impact, troubleshooting complex systems, optimising performance, and delivering high-quality software solutions in real time. If you enjoy solving problems, working directly with customers, and being part of innovative automation solutions, this role is for you. WHAT YOU WILL BE WORKING ON Develop, maintain, and support software for real-time automation and warehouse control systems Deploy and commission solutions onsite, ensuring successful system implementation Troubleshoot and resolve technical issues in live operational environments Integrate system interfaces using protocols such as Dematic DCI or similar technologies Configure and support WMS/WxS systems aligned to operational requirements Use Linux (Red Hat) commands for monitoring, diagnostics, and configuration Execute SQL queries to analyse data and support system functionality Collaborate with engineering, project, and customer teams to deliver successful Participate in system testing, validation, and continuous improvement initiatives Maintain clear technical documentation and communicate effectively with stakeholders Train end users with Dematic application workflows Provide customer support Help create an empowering and inspiring work culture within the team Promote Health and Safety culture whilst working on and off-site Tasks and Qualifications: ABOUT YOU You are a technically capable and adaptable engineer who thrives in an onsite, customer-facing environment Degree in Software Engineering, Computer Science or related discipline Experience with real-time automated systems or warehouse environments Experience in various equipment interface protocols Knowledge of WMS/WCS platforms Proficiency in SQL and relational databases Working knowledge of Red Hat Linux Commands Good technical skills and ability to learn new applications quickly Programming Languages: Python, Shell scripting, or C on Linux Experience with testing tools such as JIRA or TestRail Ability to work independently at a client site while collaborating with remote teams Strong attention to detail with a focus on software quality and reliability A proactive mindset and commitment to continuous improvement Strong problem-solving and troubleshooting skills Excellent written and verbal communication abilities Flexibility to travel when required for project support Work Rights: PR/Citizenship WHY BRING YOUR CAREER TO DEMATIC This is an exciting time to join Dematic. We are proud to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities. We live on the cutting edge of technology and industry and are a global leader with 12,000 employees worldwide and over 900 employees in Australia and New Zealand. And some other great things to know about us…… Employee engagement is high at 80% in our recent employee survey Average tenure is 8 years, with 12% internal promotions and transfers annually because we actively invest in developing our people. A staggering 30% of all new hires are referrals, as our people know it's a great place to work and recommend it to others HOW TO APPLY If you would like to apply for the above position, please click on the ‘Apply for this job’ button and submit your resume. For more information on Dematic: www.dematic.com Dematic is committed to providing equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment.