Safer Gambling Officer, Mindil Beach Casino Resort

The opportunity

Delaware North Australia is hiring a Safer Gambling Officer to join our team at Mindil Beach Casino Resort in Darwin, Northern Territory. As a Safer Gambling Officer, you will be responsible for supporting guests by promoting safer gambling practices across all gaming operations and providing empathetic support to individuals impacted by gambling harm. If you are passionate about supporting people and making a positive impact, apply today to join our team.

What we offer

As part of the team at Mindil Beach Casino Resort, you’ll have access to everyday benefits, lifestyle perks, and opportunities to grow:

• Darwin offers a tropical lifestyle year-round, with easy access to national parks for hiking, camping, and fishing
• You’ll be based at our beachfront resort set across 30 acres of tropical gardens, just minutes from the Central Business District
• Team members receive a complimentary meal each shift, free parking, and discounts on dining, accommodation, and spa treatments
• Access to a wide range of online learning to support your personal and professional development

What you will do?

• Provide support and interventions to guests experiencing gambling harm, including those under self-exclusion or Gambling Harm Exclusion
• Support safer gambling outcomes by reviewing guest behaviour and responding to alerts across rostered day and night periods
• Conduct welfare checks and respond to inquiries with empathy, escalating concerns as needed per safer gambling protocols
• Develop and deliver health promotion initiatives in collaboration with Marketing to raise awareness of safer gambling
• Ensure compliance with Northern Territory Codes of Practice and maintain accurate records for audit and regulatory purposes
• Monitor and report on program effectiveness, including preparing monthly reports and tracking key trends
• Participate in ongoing training, support initiatives, and contribute to continuous improvement in guest support and safer gambling practices

More about you

• Previous experience in a similar role working with vulnerable individuals or within gambling, gaming, or hospitality
• NT Responsible Service of Gambling and NT Responsible Service of Alcohol
• Ability to obtain a NT Casino Operative License (Administration)
• Tertiary qualifications in Community Services, Social Work, Psychology, Health Promotion or similar, preferred
• Mental Health First Aid, preferred
• Ability to work across a 7 day roster

The application period will close on 05/07/2026, unless a suitably qualified candidate is identified sooner.

Who we are

Mindil Beach Casino Resort is the Northern Territory’s leading entertainment and leisure destination, set on Darwin’s stunning beachfront. The resort features over 600 gaming machines, a variety of table games, and exceptional dining at il Piatto for authentic Italian cuisine and The Vue for modern Australian dishes. Guests can unwind at the Lagoon Day Spa or relax by the infinity pool. As Darwin’s only five-star beachfront resort, it offers 152 luxury rooms and suites plus multipurpose function spaces for weddings, conferences, and special events. Combining world-class hospitality, breathtaking ocean views, and vibrant entertainment, Mindil Beach Casino Resort delivers an unforgettable tropical escape.