Account Representative

Summary: DCM Services is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. As an Account Representative, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. Responsibilities: - Generate outbound calls and field incoming calls - Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing - Negotiate payment arrangements and follow up as needed - Send confirmation and settlement letters as required - Accurately document accounts and notate files with correct transaction codes - Respond to all voicemail messages daily - Adhere to company policies, procedures, and client-specific requirements - Uphold company information security and privacy responsibilities Required Qualifications: - High School Diploma or GED - Goal-oriented mindset with strong organizational skills - Courteous, empathic, and professional telephone manner - Strong verbal and written communication skills - Ability to multi-task effectively in a fast-paced, regulated environment - Team-oriented with the ability to also work independently - Computer proficiency and the ability to learn new systems - Licensed Debt Collector (or ability to obtain licensure) Required Skills: Licensed Debt Collector, Telephone manner Benefits: Bonus-eligible role with performance recognition, Collaborative, supportive team culture in a stable, established company, Convenient Minnesota office location