UNEMPLOYMENT COMPENSATION CLAIMS EXAMINER

Summary: The DC Department of Human Resources is seeking an Unemployment Compensation Claims Examiner to work in the Office of Unemployment Compensation. This role involves providing customer service and reviewing, investigating, and adjudicating unemployment insurance claims to determine eligibility according to relevant laws and regulations. Responsibilities: - Reviews, examines, investigates, develops, and adjudicates the full range of unemployment claims to verify the work performed by other claims examiners, to assess the errors found in writing and recommend ways to avoid such errors - Refers cases as authorized to the appropriate office for final adjudication and/or judicial review - Interviews and assists individuals regarding erroneous claims against the District of Columbia and other jurisdictions; makes a determination concerning the claimant's eligibility and entitlement to the benefits or disqualifications, when necessary - Determines that all statutory requirements, (i.e. attachment to the labor market, able and available to work, attending school, receiving pension, retirement and/or annuity, etc.) relating to eligibility and entitlement for benefits have been met - Determines the highest benefits rate to which the claimant is entitled by applying the various alternatives provided in the basic law and subsequent amendments of the District of Columbia Unemployment Compensation Act - Responds to general information inquiries on Unemployment Insurance utilizing thorough and complete knowledge of technical provisions pertaining to eligibility, disqualifications and benefit payments under the District of Columbia Unemployment Compensation Act Required Qualifications: - Applicants must possess one (1) year of specialized experience equivalent to the CS-07 grade level, or its non-District equivalent obtained in either the private or public sector - Specialized experience is defined as experience that is typically in or related to the work of the position to be filled and has equipped you with the particular knowledge, skills, and abilities, to perform successfully the duties of the position - Examples of specialized experience for this position include: assisting with the review, examination, investigation, development, and adjudication of unemployment claims; examining claims for factual sufficiency and legal correctness; working collaboratively to enhance service delivery, streamline processes, and maintain compliance with established policies and procedures; and providing exceptional customer service by actively listening, addressing inquiries promptly, and delivering accurate solutions to ensure a positive experience and first-time resolution Required Skills: Claims examination, Customer service Important Skills: Investigative skills, regulations Nice-to-Have Skills: Collaboration, Problem-solving, Active listening