Analyst, Systems (ROPS)

Summary: DaVita Kidney Care is dedicated to providing high-quality care to patients with kidney disease. The Analyst, Systems (ROPS) will be responsible for implementing and updating business systems to enhance operations within Revenue Operations, coordinating with various stakeholders throughout the Software Development Life Cycle (SDLC). Responsibilities: - Produces detailed system documentation including requirements, process flows, communications, use cases and user stories - Makes recommendations & synthesizes takeaways from visualizing processes flows across multiple systems or businesses - Develops requirements by collaborating with business leaders & translating their needs across multiple business systems or processes - Performs analysis related to a system (ex. Assessing value or ROI of a change, sizing for fixed and funded programs) - Demonstrates understanding across a larger scope of business systems (multiple systems, multiple businesses using a system, multiple processes) including how data capture & processes across systems are interrelated - Understands how to pull data from a business system & knows where/who to go to for other needed data - Independently produces and distributes recurring reports related to a business system or process using proficiency in tools such as Excel and SQL - Solves problems related to a business system by outlining potential drivers & forming a hypothesis-based approach. Guides business in identifying root cause and initiating a system solution - Proactively raises awareness when issues arise that impact their work stream; understands implications of their overall project on broader business objectives or other business lanes - Business lead for IT communication & leads the facilitation of User Acceptance Testing and production validation, including writing & executing on test cases - Identifies ways to prevent further system issues, has reputation of error free work, and troubleshoots system issues - Effectively leads working sessions & facilitates interactions between business teams and IT (ex. Requirement review sessions, project status meetings & post-deployment feedback sessions) - Directs & executes on next steps to progress own work stream; identifies & recommends new opportunities to improve existing processes - Understands the Software Development Life Cycle and supports business team in progressing through the process - Utilizes tools such as JIRA, Confluence or Smartsheets to maintain up to date documentation of data/process dependencies across multiple projects, business lanes of systems (ex. BRD, use cases, process flows) and to facilitate daily communication - Proactively communicates around deadlines & roadblocks - Other duties as assigned Required Qualifications: - Produces detailed system documentation including requirements, process flows, communications, use cases and user stories - Makes recommendations & synthesizes takeaways from visualizing processes flows across multiple systems or businesses - Develops requirements by collaborating with business leaders & translating their needs across multiple business systems or processes - Performs analysis related to a system (ex. Assessing value or ROI of a change, sizing for fixed and funded programs) - Demonstrates understanding across a larger scope of business systems (multiple systems, multiple businesses using a system, multiple processes) including how data capture & processes across systems are interrelated - Understands how to pull data from a business system & knows where/who to go to for other needed data - Independently produces and distributes recurring reports related to a business system or process using proficiency in tools such as Excel and SQL - Solves problems related to a business system by outlining potential drivers & forming a hypothesis-based approach - Proactively raises awareness when issues arise that impact their work stream; understands implications of their overall project on broader business objectives or other business lanes - Business lead for IT communication & leads the facilitation of User Acceptance Testing and production validation, including writing & executing on test cases - Identifies ways to prevent further system issues, has reputation of error free work, and troubleshoots system issues - Effectively leads working sessions & facilitates interactions between business teams and IT (ex. Requirement review sessions, project status meetings & post-deployment feedback sessions) - Directs & executes on next steps to progress own work stream; identifies & recommends new opportunities to improve existing processes - Understands the Software Development Life Cycle and supports business team in progressing through the process - Utilizes tools such as JIRA, Confluence or Smartsheets to maintain up to date documentation of data/process dependencies across multiple projects, business lanes of systems (ex. BRD, use cases, process flows) and to facilitate daily communication - Proactively communicates around deadlines & roadblocks Required Skills: Software Development Life Cycle (SDLC), System documentation, Process flow visualization, Requirements gathering, Use case development, User story writing, Data analysis, Excel, SQL, User Acceptance Testing (UAT), Test case writing and execution, JIRA, Confluence, Smartsheets, Stakeholder management Benefits: Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out, Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more, Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning., Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.