Patient Service Representative - Pediatrics, Westwood

Summary: David Geffen School of Medicine at UCLA is seeking a Patient Service Representative to join their Pediatrics team. The role involves providing administrative support to pediatric patients and physicians, guiding patients through the health system, and ensuring timely care through various responsibilities such as obtaining prior authorizations and appointment scheduling. Responsibilities: - Obtain prior authorizations - Advocate for patients in insurance claims - Referral processing - Address in-basket messages - Appointment scheduling - Review of provider schedules - Coordinate hospital admissions and/or procedures Required Qualifications: - Skill in setting priorities which accurately reflect the relative importance of job responsibilities - Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds - Ability to creatively integrate competing demands into a productive working environment - Skill in verbal communications to clearly convey complex problems in both formal and informal situations - Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health Preferred Qualifications: - Experience with medical insurance and authorization/referral processing - Experience working with in-baskets - Knowledge of specific specialty practice and/or large medical institutions Required Skills: Prior authorization, Referral coordination, Medical insurance, Appointment scheduling, Provider schedule review, Hospital admission coordination, In-basket message management, Sympathy