Regional Support Coordinator - Remote

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Regional Support Coordinator is primarily responsible for managing the reconciliation of charts retrieved from provider offices within their assigned region. This role supports Chart Retrieval Specialists (CRS) by providing guidance, answering questions, and troubleshooting issues encountered during the retrieval process. Additional responsibilities include rescheduling provider appointments, conducting outbound calls to provider sites, and ensuring the timely completion of daily chart reconciliation activities.

Duties and responsibilities

• Respond to Chart Retrieval Specialist (CRS) questions regarding the retrieval process
• Identify, troubleshoot, and resolve retrieval issues with CRSs and provider offices
• Provide guidance to team members on EMR systems and retrieval processes
• Assist with inquiries, concerns, and issue resolution for CRSs and provider offices
• Complete reconciliation of prior-day scheduled appointments and uploaded medical charts
• Provide coverage for assigned teams or regions in the absence of a Supervisor or Coordinator
• Conduct outbound calls to provider offices for schedule changes and retrieval of outstanding inventory
• Respond to and manage emails from the regional team in a timely manner
• Document all provider interactions accurately within designated company applications
• Complete all assigned training courses in a timely manner
• Accurately log daily work hours in the time management system
• Maintain compliance with HIPAA regulations and adhere to company policies and Code of Conduct
• Perform additional duties and responsibilities as assigned

Qualifications

• High school diploma or equivalent required
• 1–2 years of medical chart retrieval experience required
• Experience in a healthcare or office environment preferred
• Experience working with multiple EMR systems preferred
• Strong attention to detail with a high level of accuracy
• Excellent verbal and written communication skills in English
• Strong organizational and time management skills
• Ability to interpret, analyze, and communicate information clearly and accurately
• Demonstrated reliability, dependability, and consistent attendance
• Ability to exercise sound judgment, patience, and professionalism
• Intermediate computer skills, including Microsoft Office (Word, Excel, Outlook) and general troubleshooting
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Working conditions

• Work is performed primarily indoors, with limited exposure to outdoor weather conditions
• Prolonged periods of sitting and working on a computer
• Frequent use of phone and headset for communication
• May require the ability to handle multiple tasks simultaneously in a fast-paced environment

Physical requirements

• Ability to remain in a stationary position (sitting or standing) for extended periods throughout the workday
• Frequent use of a computer, including typing and viewing screens, for 6–8 hours per day
• Ability to use a telephone or headset for extended periods
• Ability to occasionally lift and/or move up to 20 pounds
• Ability to reach, grasp, and perform repetitive motions as needed
• Ability to work in an environment with frequent interruptions and shifting priorities
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is:

$16—$18.32 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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