UK Department Store Representative

COMPANY “A perfume is a world you can return to over and over again–a keyhole into far off places–material and imaginary.” D.S. & Durga is a Brooklyn fragrance house on a quest to create thrilling perfumes inspired by music, myth, and the mundane. Founded in 2009 by David (D.S.) and Kavi (Durga) Moltz, the brand is known for its uniquely distinguished perfumes, candles, and aromatic products. All fragrances and design worlds are original compositions, rooted in specificity, surrealism, and clarity. With distribution across 600 doors globally and five freestanding stores in NYC and LA, the brand is entering a new phase of growth following Manzanita Capital’s majority investment in 2024.

ROLE OVERVIEW D.S. & Durga is looking for a dynamic part-time Department Store Representative that is focused, motivated and assertive to join our team as selling support throughout our locations in the London area. Ideal candidates are interested to grow with us into energetic representatives who are passionate about people, skincare and D.S. & Durga. This position will maximise sales goals, training, education, merchandising and new opportunities for long term advancement. Our Department Store Representative possess a sincere understanding and appreciation of the D.S. & Durga culture, strengths, and mission to build relationships and grow our business. You must be an independent, self-starter, dynamic, persuasive and articulate while focused on sales goals and results within our company parameters.

KEY RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales

• Responsible for the day-to-day sales performance of the stores, the representative will proactively strive to reach the company sales goals and targets.
• The representative should have full awareness of store performance by tracking daily, weekly and monthly goals as well as personal KPIs including average spend and sign-up rate.
• Operating the Till System with speed and accuracy.
• Keeping abreast of the latest company launches and promotions/offers.
• Ability to create and recognise marketing and promotional opportunities to increase brand awareness and sales.

Customer Service

• Responding to the questions of customers by recommending an appropriate routine or product to meet their needs according to company product information and guidance.
• Effectively sampling the customer with other products to further build their regimen.
• Excellent organisational, communication and customer service skills.
• Ability to recognise and courteously adapt communication and sales approach to distinct personalities and accounts.
• Providing engaging product demonstrations and consultations for fragrance.
• Proactively builds a personal network of clients, fostering loyalty and building their personal regimen. Regularly maintaining communication with these clients through email and phone prospection.
• Developing new and creative strategies to obtain additional business from present and prospective customers.
• Productively schedule time and organise priorities.

Store Maintenance + Procedures

• Flexible with scheduling and available to work retail hours.
• Processing Sales and Transactions, operating the Till System with speed and accuracy.
• Adhering to company policies including returns, banking, inventory, and reporting.
• Maintaining an exemplary standard of cleanliness and merchandising within the store environment.
• Following company guidelines for product display and merchandising.
• Following company guidelines for personal grooming and dress.
• Proactively establish and maintain relationships with support depts. and external agencies.

Competencies: To perform the job successfully, an individual should demonstrate the following. Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills. Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.. Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations. Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests. Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience + Skills:

• Flexible with scheduling and available to work retail hours.
• Excellent organisational, communication and customer service skills.
• Self-motivated, independent, and directed to assigned sales goals.
• Ability to recognise and courteously adapt communication and sales approach to distinct personalities and accounts.
• Developing new and creative strategies to obtain additional business from present and prospective customers.
• Ability to create and recognise marketing and promotional opportunities to increase brand awareness and sales.
• Productively schedule time and organise priorities.
• Retail sales experience is helpful but not required.

language ability: Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

mathematical ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

reasoning ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

computer skills:

• MS Office, ability to use the till

supervisory responsibilities: This job has no supervisory responsibilities.

work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

D.S. & Durga is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.