Customer Service Representative - Behavioral Health (Monday-Friday 11:00am - 7:30pm EST)

Summary: CVS Health is dedicated to building a connected and compassionate health experience. They are seeking a full-time Customer Service Representative in the Behavioral Health team to provide advocacy and assistance to members regarding their care and claims, while educating them on available resources. Responsibilities: - Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health - Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member - Anticipates customer needs - Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible - Performs financial data maintenance as necessary - Explains member's rights and responsibilities in accordance with contract Required Qualifications: - 1+ years of experience in a call center environment - Experience using Microsoft Office products' specifically Excel, Outlook, and Word - High School Diploma or GED Preferred Qualifications: - Previous Behavioral Health, Medical, or Insurance background - Experience working from home in a remote role Required Skills: Call center experience, Microsoft Excel, Microsoft Outlook, Microsoft Word Important Skills: Behavioral Health knowledge Nice-to-Have Skills: Customer engagement, Emotional connection Benefits: Affordable medical plan options, 401(k) plan (including matching company contributions), Employee stock purchase plan, No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching, Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.