Concierge, Multifamily

Summary: Cushman & Wakefield is a leading real estate services firm, and they are seeking a Concierge for their Multifamily division at The Statler Residences. The role involves providing excellent customer service to residents and guests, maintaining positive relationships, and assisting with community events. Responsibilities: - Welcoming resident guests - After-hours package pickup - Addressing resident inquiries and concerns - Updating communication logs on active buildings - Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors - Acquire a broad knowledge of the community and the surrounding area - Build strong relationships with current and future members of the apartment community - Marketing the property - Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective - Assist with on and off-site resident events and initiatives - Social Media posting, Blogging, and Internet Presence - Work as part of the site team to ensure that each event is a sociable and pleasurable environment - Answer the concierge phone line - Ensure that the Community Amenities area has proper inventory - Proactive communication with Management for issues or concerns - Review the Activity Log and be ready to begin work at the commencement of the shift - Maintain an appropriate level of confidentiality in regard to the residents - Adhere to all property guidelines and standards of performance - Maintain work area to an appropriate level of presentation - Other duties as assigned Required Qualifications: - Must be able to speak, write and communicate effectively in English - Must maintain professional appearance and comply with prescribed dress code policy - Ability to cope in a fast-paced environment and ability to work under minimal supervision - High School Diploma, GED, Trade, Technical, or Vocational school - 1+ years of related experience Required Skills: Use of standard office equipment, Professional appearance, work under minimal supervision, English language proficiency, cope in a fast-paced environment Benefits: Health, vision, and dental insurance, Flexible spending accounts, Health savings accounts, Retirement savings plans, Life, and disability insurance programs, Paid and unpaid time away from work