Customer Service Rep

Summary: CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. The Customer Service Rep is primarily responsible for providing direct customer service, support analysis, and issue resolution while ensuring Total Customer Satisfaction through efficient request resolution processes. Responsibilities: - Provide direct customer support for customers contacting the Customer Support Center - Coordinate with internal teams as needed to ensure service level commitments are achieved and the customer is communicated to proactively throughout the process - Build internal/external relationships through exceptional problem solving skills and consistent follow-through - Involved in problem resolution by effectively communicating with other departments and the customer - Educate customers on company products and services - Ensure all interactions with customers (both internal and external) are professional and courteous - Support customer needs in a timely and consistent manner and model exemplary customer service behaviors, with the customer as the primary focus - Meet performance targets and Customer Service team goals - Assist with tours for existing and potential customers - Perform proactive calls (as required) to customers to review service performance and to develop service resolution plans and potential opportunities - Research billing problems; provide support and training as needed - Ensure compliance with Federal, State and Local laws, as well as, company policies and procedures - Ensure data integrity - Assist in conversions as necessary - Maintain working partnership with internal teams - Other duties as assigned, to include Special Projects Required Qualifications: - Bilingual ability to read, write and speak in Spanish is highly desirable - High School Diploma or equivalent; or 1-3 years related experience and/or training; or equivalent combination of education and experience Preferred Qualifications: - Associate's degree preferred Required Skills: Customer service, Bilingual Spanish Benefits: Work Life Balance!, 75% Employer Contribution to Medical, Dental, and Vision insurance, Health Savings Account with Employer Contribution, Year-round Work & Paid Training, Company Paid Life, Short-term, and Long-term Disability Insurance, 401k with generous Company Match, Paid Time Off (PTO) & Holiday Pay, Flexible Spending & Health Savings Account, Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!, Education Reimbursement Program, Paid employee Referral program