Quality Account Coordinator (1st Shift)

Summary: Crescent is a company focused on safety and quality in logistics. The Quality Account Coordinator will manage customer orders, ensure productivity, and uphold quality standards while fostering a positive working relationship with customers and team members. Responsibilities: - Read and understand the Crescent Safety Playbook – Doing It Safe - Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas - Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture - Read and understand the Crescent Way - Act as a liaison to shipping/warehouse people ensuring all order requirements are successfully communicated - Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner - Positively contribute to a team environment by mutually respecting each other - Ensure all customer touch points and communications are positive - Provide individual performance insights to leadership team for assessments and coaching - Manage orders and queue them to pickers/processors - Manage exceptions and problem lots and returns - Maintain customer and Crescent systems - Prepare Requests for Shipment (RFS) - Assist with training all Crescent People on proper policies and procedures - Ensure that Customer expectations are met on a consistent - Encourage good working conditions and provide positive motivation for all Crescent People - Maintain productivity standards as dictated by department KPIs and goals - Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels - Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators - Working with other departments and utilize tools and resources to drive a lean culture - Leading projects to eliminate waste and defects within the department - Execute quality management of material through controlling customer hardware and proper execution of QEMs - Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents - Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner - Assist with ISO program management - Assist with FOD and parts awareness training - Maintain files for Quality Event Management - Maintain a clean and orderly work area - Inspect all paperwork to identify reason for returns or shipments - If position is focused on quality objectives, respond to quality inquiries, log non-conforming parts, manage NC/Quality cage where applicable - Participate in Quality Sentinel Programs - Ensure current and accurate inventory control for each account - Complete cycle counts, bin audits, and bin maintenance when requested - Ensure Inventory accuracy goals of account are met - Be able to report out on Inventory metrics and speak to open action items - Respond promptly to client requests via phone or email in a professional, courteous manner - Process shipping document amendments and kit matrices upon request - Maintain on time deliver and/or days in process targets - Perform bin audits and cycle counts on quality escape research - Process customer quality requests - Process shipping document amendments and kit matrices upon request - Foster Crescent excellence by cultivating teamwork - Effectively communicate directly to customers all aspects of quality issues - Maintain a good working relationship with customers - Operate with a reporting system/tools ensuring the complete integrity of all data - Improve organizational efficiency and waste reduction through (CI) Continuous Improvement Required Qualifications: - 1-year customer service/ inventory/ warehouse experience - Highschool or Equivalent - Must be able to write, read, speak and understand English to operate safely and efficiently - Computer literate - Detail oriented - Logical problem solver - Extremely accurate - Basic mathematics - Analytical - Good interpersonal skills - Strong writing and verbal communication skills - Basic to intermediate knowledge of MS Office and comfortable learning new technology systems as needed - Ability to work flexible hours Preferred Qualifications: - 2-year customer service/quality/ warehouse experience - Understand warehouse and quality control methods - intermediate knowledge of MS Office- Excel - Strong detail-oriented and resourceful mindset - Forklift Operator experience Required Skills: Customer service, Inventory management, Warehouse operations, Quality control methods, Microsoft Office, Excel, Computer literacy, Basic mathematics, Continuous improvement, Forklift operation, ERP systems, Shipping services, Logical problem solving, Analytical skills