Collector

Summary: Credit Service Company Inc is a third-party debt collection agency established in 1947, dedicated to helping clients and consumers with their financial responsibilities. The Collector role involves assisting consumers with resolving past due accounts through effective negotiation and communication while ensuring compliance with relevant laws. Responsibilities: - Make outbound calls and take inbound calls from consumers to determine proper resolution and/or payment arrangements for account balances - Negotiate repayment terms that work for both the consumer, client, and company - Obtain and enter accurate demographic or other pertinent information into database - Utilize a variety of systems and web-based tools to research and find resolution - Comply with State and Federal Laws governing the collection industry Required Qualifications: - No collections experience necessary - High School Diploma or GED - Ability to work in an accurate, detail-oriented, and highly productive manner - Respectful and empathetic towards customers' situations - Must pass post offer background check Required Skills: Debt Collection, Payment Arrangement Negotiation, Use of Database Systems, Use of Web-based Research Tools, State, Federal Collection Laws, Assertiveness, Dependability, Persistence, Respectfulness, Empathy Benefits: Medical, Dental, and Vision options, Paid Holidays and Paid-time off plan; 3 weeks of PTO annually after only 1 year of service (6 days to start!), 401k Retirement plan + Employer Match, Company paid life insurance and Long-term disability