Associate Service Advisor

Summary: Crash Champions is one of the fastest-growing brands in the collision repair industry, operating over 650 locations across the U.S. They are seeking an Associate Service Advisor to optimize repair estimates, educate customers on vehicle repairs and insurance procedures, and provide trusted service throughout the repair process. Responsibilities: - Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks - Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value - Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals - Finalizing total loss administration - Providing personal, trusted service by reviewing the comprehensive repair process with customers - Greeting customers by phone or in-person - Educating customers about the collision repair process including insurance claims information, processing, and payment procedures Required Qualifications: - Arrive every day, on time, ready to learn - Commit to 7-9 months for program completion - Maintain a professional appearance - Be ambitious - Observe all areas of the location and ask questions - Attend calls - Complete all required training including assignments in CYOU and I-CAR - Complete tracker once per week through the end of Stage 2 - Write as many estimates as possible Important Skills: I-CAR certification, Estimate writing Nice-to-Have Skills: Professional appearance, Ambitious, Customer service Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Group Life Insurance, Disability Insurance, 401k Retirement Plan with match, Referral Bonus (“Cash From Crash”), 5 Paid Holidays