Operations Administrator

Summary: Cortica is a rapidly growing healthcare company pioneering effective treatment methods for children with neurodevelopmental differences. The Operations Administrator will support daily operational tasks crucial for clinic support, ensuring excellent communication and organization while contributing to successful outcomes for patients and families. Responsibilities: - Support site operations including but not limited to open/close procedures; facility maintenance; and inventory, equipment, and furniture management - Complete administrative tasks such as greeting families and clients, client check-in/check-out, collecting copays, assisting with appointment scheduling, and document management - Interface with facility vendors and monitor inventory for necessary supplies - Oversee clerical procedures at the front desk, and handle communication effectively - Work closely with the Site Operations Manager and schedulers to identify and correct problems relating to same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors/fixes - Assist with onboarding of new hires and orientation - Appropriately communicate and escalate issues to authority - Prepare and sanitize treatment rooms, maintain cleanliness, and provide therapist support as needed during treatment and/or transitions - Ensure a safe working environment including removal of safety hazards and following clinic safety protocols - Cross-train with other roles to ensure coverage of clinic operations Required Qualifications: - You hold a high school diploma or equivalent - You have 1+ years of office experience, preferably in healthcare Required Skills: Office Administration, Healthcare Office Experience, Appointment Scheduling, Document Management, Inventory Management, Facility Maintenance, Client Check-in/Check-out, Compassion Benefits: Medical, dental, and vision insurance, A 401(k) plan with company matching and rapid vesting, Paid holidays and wellness days, Life insurance, Disability insurance options, Tuition reimbursements for professional development and continuing education, Referral bonuses