Customer Service Specialist

Summary: Core-Mark International is a leading provider in the food distribution sector, and they are seeking a Customer Service Specialist. This role involves providing exceptional service to customers while analyzing and resolving issues, ensuring a high level of customer satisfaction in a fast-paced environment. Responsibilities: - Reviews and processes division level credits daily using various programs and current processes, maintaining processing time set by company standards - Responds to a variety of inquiries from customers and internal teams via Teams, CCIC, email, telephone or any other means of communication method - Conducts account research and resolves issues within the scope of authority - Assures that appropriate records are maintained and required reports are prepared in a timely fashion - Review assigned reports and take action to resolve issues - Enter and retrieves a variety of information using computer terminal. (DCMS, CCIC, Excel) - Assists internal and external customers with orders, credits, item information and credit discrepancies - Maintains a working knowledge of pricing and product availability - Assures customer service levels are maintained according to company standards - Professional communication skills (phone, interpersonal, written, verbal, etc.) - Maintains a positive and professional demeanor and portrays the company in a positive light - Proactively communicates system and process issues, and customer feedback trends to management - Ability to establish priorities, high level multitask, work independently, and proceed with objectives without supervision - Exceeds customer expectations by going above and beyond - Other duties as assigned Required Qualifications: - High School Diploma/GED required or equivalent work experience - 1-2 years of related customer service, client management and troubleshooting experience - 1-2 years of experience using Microsoft Outlook and phone experience Preferred Qualifications: - Excellent communication skills are required to respond to a variety of customer inquiries, request, and complaints - Ability to prioritize multiple tasks and deal effectively with interruptions - Ability to perform detailed data entry work accurately and efficiently within deadlines - Ability to understand, interpret and explain company procedures related to products and pricing as required - Provide professional and courteous communication and follow-up when dealing with direct and indirect customers - Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality - Advanced computer skills using a variety of software including Microsoft Excel for reporting and analysis - Ability to manage competing priorities Required Skills: Customer Service, Client Management, Troubleshooting, Microsoft Outlook, Microsoft Excel, Data Entry, Prioritization, Multitasking Benefits: Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off