Customer Service Representative

Summary: Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. The Customer Service Representative provides exceptional service to customers, facilitating the release of vehicles and ensuring a unique customer experience while performing various office support functions. Responsibilities: - Provide exceptional customer service to internal and external customers of Copart - Obtain the release of vehicles that are located at body shops and/or other locations including residences - Offer solutions that aid and facilitate a unique customer service experience - Understand client needs and offer solutions and support - Answer and place calls in a professional manner - Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs - Other duties as assigned Required Qualifications: - One year of office support experience in a customer service role - High School diploma - Excellent customer service skills and attitude - Excellent written and verbal skills - Proficient with office equipment - Attention to detail - Problem-solving - Computer proficiency - MS Suite - Typing speed 45WPM - Professional appearance - Ability to multi-task in a fast-paced environment - Occasional overtime as needed Preferred Qualifications: - Bilingual skills a plus Required Skills: Office Support, Computer Proficiency, Microsoft Office Suite, Typing, Bilingualism, Customer Service, Multitasking Benefits: Medical/Dental/Vision, 401k plus a company match, ESPP - Employee Stock Purchase Plan, EAP - Employee Assistance Program (no cost to you), Vacation & Sick pay, Paid Company Holidays, Life and AD&D Insurance, Discounts