Customer Service Representative

Summary: Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. They are seeking a Customer Service Representative who will provide exceptional customer service to internal and external customers, facilitating a unique customer service experience and supporting various office functions as needed. Responsibilities: - Obtain the release of vehicles that are located at body shops and/or other locations including residences - Understand client needs and offer solutions and support - Answer and place calls in a professional manner - Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs - Provide office support functions as needed - Position may expand to include Chat and Email Customer Support - Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) - Other duties as assigned Required Qualifications: - One year of office support experience in a customer service role preferred - High School diploma - Excellent customer service skills and attitude - Excellent written and verbal skills - Proficient with office equipment - Attention to detail - Problem-solving - Computer proficiency - MS Suite - Typing speed 45WPM - Professional appearance - Ability to multi-task in a fast-paced environment - Bilingual skills a plus - Occasional overtime as needed Required Skills: Office Support, Computer Proficiency, Microsoft Office Suite, Typing, Bilingual Skills, Customer Service, Multitasking Benefits: Medical/Dental/Vision, 401k plus a company match, ESPP - Employee Stock Purchase Plan, EAP - Employee Assistance Program (no cost to you), Vacation & Sick pay, Paid Company Holidays, Life and AD&D Insurance, Discounts