Copart→
Customer Service Representative
Entry LevelOn-siteFull-time
Location
Pennsburg, PA
Salary
$42k–$47k/yr
Experience
1+ years
Posted
3 weeks ago
Skills
office supportcomputer proficiencymicrosoft office suitetypingbilingual skillscustomer servicemultitasking
Job Description
Summary: Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. They are seeking a Customer Service Representative who will provide exceptional customer service to internal and external customers, facilitating a unique customer service experience and supporting various office functions as needed.
Responsibilities:
- Obtain the release of vehicles that are located at body shops and/or other locations including residences
- Understand client needs and offer solutions and support
- Answer and place calls in a professional manner
- Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs
- Provide office support functions as needed
- Position may expand to include Chat and Email Customer Support
- Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)
- Other duties as assigned
Required Qualifications:
- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
Required Skills: Office Support, Computer Proficiency, Microsoft Office Suite, Typing, Bilingual Skills, Customer Service, Multitasking
Benefits: Medical/Dental/Vision, 401k plus a company match, ESPP - Employee Stock Purchase Plan, EAP - Employee Assistance Program (no cost to you), Vacation & Sick pay, Paid Company Holidays, Life and AD&D Insurance, Discounts
Benefits
Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts