CooperVision→
Collections Specialist
Entry LevelOn-siteFull-time
Location
Victor, NY
Salary
$50k–$58k/yr
Experience
0–2 years
Posted
1 month ago
Skills
accounts receivablecollectionsmicrosoft excelmicrosoft wordmicrosoft outlookerp systemsoracle erpmicrosoft dynamics erpcustomer servicetime-management
Job Description
Summary: CooperVision is a leading global manufacturer of contact lenses, dedicated to helping people experience life’s beautiful moments. The Collections Specialist is responsible for day-to-day collections activities within the Order-to-Cash process, ensuring timely follow-up on past-due accounts and contributing to process improvements.
Responsibilities:
- Contact customers regarding past-due invoices; document collection efforts accurately
- Assist in resolving basic billing disputes; escalate complex issues to the Supervisor
- Monitor assigned accounts and follow up on overdue balances
- Respond to inquiries promptly and professionally; maintain positive relationships with customers
- Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices
- Perform additional responsibilities as assigned by the Collections Supervisor
Required Qualifications:
- 0-2 years of AR/collections experience (entry-level)
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Strong attention to detail and accuracy in data entry
- Excellent organizational and time-management skills
- Effective communication and customer service skills
- Ability to work in a fast-paced Global Business Services environment
- Proficiency in Microsoft Excel and ERP systems
Preferred Qualifications:
- Associate's degree in Accounting, Business or equivalent experience
- Experience with ERP systems (Oracle or Microsoft Dynamics preferred)
Required Skills: Accounts Receivable, Collections, Microsoft Excel, Microsoft Word, Microsoft Outlook, ERP systems, Oracle ERP, Microsoft Dynamics ERP, Customer service, Time-management