Collections Specialist

Summary: CooperVision is a leading global manufacturer of contact lenses, dedicated to helping people experience life’s beautiful moments. The Collections Specialist is responsible for day-to-day collections activities within the Order-to-Cash process, ensuring timely follow-up on past-due accounts and contributing to process improvements. Responsibilities: - Contact customers regarding past-due invoices; document collection efforts accurately - Assist in resolving basic billing disputes; escalate complex issues to the Supervisor - Monitor assigned accounts and follow up on overdue balances - Respond to inquiries promptly and professionally; maintain positive relationships with customers - Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices - Perform additional responsibilities as assigned by the Collections Supervisor Required Qualifications: - 0-2 years of AR/collections experience (entry-level) - Proficient in Microsoft Office Suite (Word, Excel, Outlook) - Strong attention to detail and accuracy in data entry - Excellent organizational and time-management skills - Effective communication and customer service skills - Ability to work in a fast-paced Global Business Services environment - Proficiency in Microsoft Excel and ERP systems Preferred Qualifications: - Associate's degree in Accounting, Business or equivalent experience - Experience with ERP systems (Oracle or Microsoft Dynamics preferred) Required Skills: Accounts Receivable, Collections, Microsoft Excel, Microsoft Word, Microsoft Outlook, ERP systems, Oracle ERP, Microsoft Dynamics ERP, Customer service, Time-management