Intern - Infrastructure

Summary: ConnectiveRx is dedicated to simplifying the medication prescription process and is seeking an IT Infrastructure Summer Intern. The intern will assist the IT Infrastructure Team in configuration, operation, and maintenance of hardware and software, while also supporting IT projects and initiatives. Responsibilities: - Assist the existing IT Infrastructure Team in providing day-to-day IT Support work for all ConnectiveRx personnel. This work includes troubleshooting and resolving issues for a wide variety of computer hardware and software applications/systems, as well as performing junior systems administration duties for many different IT systems - Assist the existing IT Infrastructure Team with IT projects & special initiatives, generally focused on the annual refresh of laptops for a portion of the company as needed Required Qualifications: - High School Diploma or equivalent - Undergraduate college student working towards a 4-year undergraduate degree in Computer Science, Engineering, IT/IST, or comparable program - Strong general desktop support knowledge (Lenovo laptops and desktops with Windows 11; MacOS support a plus) - Good VoIP support knowledge - Good audio/visual support knowledge - Basic networking support knowledge - Ability to efficiently troubleshoot and fix broad-ranging Tier 1 & 2 desktop support problems - Ability to provide junior-level systems administration functions for a wide variety of software systems - Ability to help perform ongoing support for new IT systems and processes - Strong written and verbal communication - Attention to detail - Strong organizational skills - Ability to manage multiple priorities - Calm and courteous under pressure - Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA - Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws Required Skills: Desktop support, Systems administration Important Skills: Networking support, VoIP support, Audio/visual support Nice-to-Have Skills: Multi-tasking, Calm under pressure Benefits: Comprehensive benefits, including medical, dental, vision, life, and disability insurance, 401(k) plan, with employer contributions where applicable, Flexible paid time off (PTO) policy for exempt employees, Eight standard company holidays and three floating holidays annually