Partner Technology Operations Associate

Summary: Compucom is a company that focuses on enabling strategic IT partner ecosystems. The Partner Technology Operations Associate will serve as a liaison between partners and internal teams, ensuring efficient execution of partner programs and operational readiness. Responsibilities: - Serve as a day-to-day operational interface for assigned IT partners (OEMs, ISVs, distributors, cloud providers) - Support execution of partner programs, incentives, certifications, and enablement requirements - Coordinate onboarding activities, documentation, tools access, and operational readiness for new or expanding partners - Maintain partner data accuracy across internal systems (CRM, portals, reporting tools) - Develop and maintain working knowledge of partner technologies, solution portfolios, and go-to-market motions - Assist with internal enablement materials (partner briefs, FAQs, solution one-pagers, offering summaries) - Support solution alignment between partner capabilities and internal service offerings - Act as a knowledge resource for sales, delivery, and operations teams on partner-specific processes and requirements - Liaise with sales, delivery, finance, procurement, and marketing to ensure partner initiatives are executed effectively - Track key operational milestones, deadlines, and deliverables related to partner programs - Escalate issues proactively and help drive resolution across internal and external stakeholders - Support reporting on partner performance, certifications, program compliance, and operational KPIs - Identify gaps, inefficiencies, or risks in partner processes and recommend improvements - Document and standardize partner operational workflows and best practices Required Qualifications: - 1-3 years of experience in IT operations, partner management, technology enablement, or a related role - High attention to detail and process discipline - Excellent written and verbal communication skills - Proficiency with CRM tools, Microsoft 365, and partner portals - Comfortable working across functions in a matrixed organization Preferred Qualifications: - Experience working with major technology partners (e.g., OEMs, cloud providers or cybersecurity vendors) - Exposure to partner programs, certifications, rebates, or incentive structures - Familiarity with MSP, VAR, or systems integrator environments - Experience supporting sales or go-to-market initiatives from an operational standpoint Required Skills: IT operations, Partner management, Technology enablement, CRM tools, Microsoft 365, Partner portals, Process discipline Benefits: Medical insurance, Dental insurance, Vision insurance, Life insurance, AD&D insurance, Disability plans, Employee Assistance Program, Paid holidays (up to 12 days annually), Paid time off (minimum of 10 days annually, which increases with seniority level), Paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits