IT Manager

JOB ANNOUNCEMENT

The Community Youth Center of San Francisco (CYC) provides the youth of our city a sense of belonging and vital tools and experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education, crisis intervention and mediation, leadership development, technology and computer training. Our mission is to encourage a diverse population of high-need young people to explore their full potential through academic, career, family, and community life.

Title: IT Manager Salary: $85,000.00 - $95,000.00 per year (plus benefits) Reports to: IT Director Status: Full-Time, Exempt (1.00 FTE)

POSITION DESCRIPTION:

The IT Manager at CYCSF is responsible for leading and overseeing the organization’s information technology projects and operations. This role serves as a bridge between organizational needs and technical solutions, ensuring that IT initiatives are delivered on time, within scope, and within budget. The IT Manager supervises technical staff, develops and implements IT policies and procedures, and ensures the security, efficiency, and reliability of all IT systems.

Key responsibilities include managing IT projects from planning through completion, monitoring system performance, maintaining IT infrastructure, and driving technology improvements to support organizational goals. The IT Manager also manages vendor relationships, oversees IT budgets, and ensures compliance with relevant regulations and standards. This role requires strong leadership, analytical, and communication skills to effectively guide the IT department and support the broader organization.

The IT Manager reports to the IT Director and works closely with staff across all departments to ensure technology aligns with business objectives.

DUTIES AND RESPONSIBILITIES:

• Plan, establish, and manage IT projects, ensuring adherence to budget, schedule, and scope.
• Develop, maintain, and revise project proposals, including objectives, technologies, systems, information specifications, timelines, funding, and staffing.
• Establish and track project milestones; manage unforeseen delays and realign schedules and expectations as needed.
• Serve as a liaison between technical teams and business stakeholders, translating organizational needs into actionable IT solutions.
• Oversee the day-to-day operations of the IT department, including workflow management and technical support activities.
• Hire, train, mentor, and supervise IT staff; assign duties, evaluate performance, and handle disciplinary actions in accordance with company policy.
• Implement IT policies, procedures, and best practices to ensure secure, efficient, and reliable technology operations.
• Oversee maintenance and administration of networks, servers, databases, and IT infrastructure.
• Monitor system performance, uptime, and service levels; generate reports on IT metrics and project status.
• Identify opportunities for process improvements, workflow automation, and technology upgrades.
• Evaluate emerging technologies and recommend adoption to improve efficiency and operational effectiveness.
• Manage relationships with IT vendors and service providers, including contract negotiations and performance evaluations.
• Ensure compliance with security policies, data protection regulations, and relevant industry standards.
• Develop and deliver IT training programs for staff to ensure proper use of systems, tools, and security practices.
• Collect, analyze, and summarize data as needed to prepare reports, presentations, and project updates.
• Perform other related duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
• At least four (4) years of professional experience in IT management, project management, or a related field.
• Working knowledge of IT systems, hardware, software, and applications.
• Proficiency in Google Workspace and Windows Server, along with Azure system management or equivalent hybrid infrastructure management.
• Proficiency in utilizing MDM solutions for mobile device management and security.
• Understanding of project management principles, ability to track milestones, budgets, and deliverables.
• Experience supervising and managing technical staff, including assigning tasks and evaluating performance.
• Strong verbal and written communication skills, with the ability to collaborate with both technical and non-technical stakeholders.
• Ability to travel to all CYCSF locations as needed.
• Willingness to work occasional evenings and weekends.
• Ability to lift or move at least 25lbs.

CYC is an Equal Employment Opportunity employer and will not discriminate against any applicant or employee on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, physical or mental disability, veteran status, sexual orientation, or any other basis recognized by federal, state, or local law, including on the basis of the intersection of two or more protected characteristics, also known as intersectional discrimination. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.