Customer Service Representative

Summary: Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the U.S., committed to helping people access short-term financial services. They are seeking a Customer Service Representative who will build connections with customers, process transactions, and provide exceptional in-store experiences. Responsibilities: - Connect with customers to cultivate lasting relationships that drive repeat business - Review, validate, and process customer transactions with accuracy - Maximize customer success by offering personalized financial services that fit their lifestyle - Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system - Build new business by completing daily call campaigns - Assist in customer account management and collections by accepting payments and managing customer appointments - Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events - Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience - Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed - Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations - Engage in ongoing training and stay current on product and process changes - Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards - Conduct additional tasks as directed by leadership - Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week - Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements Required Qualifications: - A high school diploma or equivalent - Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues - Meticulous attention to detail and ability to accurately enter data - Proficiency in using phones, POS system, Microsoft Office, and other computer systems - Must be at least 18 years of age (19 in Alabama) - Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law - The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard Preferred Qualifications: - Experience in check cashing, document verification, and/or money order processing - Prior cash handling, cash drawer/vault management experience - Bilingual (English/Spanish) is a plus and may be required for certain locations - Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) Required Skills: Customer service, POS system proficiency, Attention to detail Important Skills: Cash handling Nice-to-Have Skills: Data entry, Bilingual (English/Spanish), Communication skills Benefits: Paid on-the-job training and a comprehensive new hire program., Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development., Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country., Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion., Performance-based career advancement., Educational Reimbursement Program., Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA)., Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program., Company-Sponsored Life and AD&D Insurance., Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance., Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program., Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace., Paid time off that grows with you, starting with 12 days in your first year., A relaxed, business casual dress code that includes jeans and sneakers!