Xfinity Retail Service Associate, Oak Brook IL

Summary: Comcast is a Fortune 50 leader in media and technology, seeking to revolutionize industries through innovation. The Xfinity Retail Service Associate is responsible for supporting the store team to deliver a best-in-class customer experience, maintaining store organization, and assisting customers with their inquiries and transactions. Responsibilities: - Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store - Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found - May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services - Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment - Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports - Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors - Assists Store Leadership in Inventory and Merchandising responsibilities: - Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards - Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process - Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience - Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity - Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary - Other duties and responsibilities as assigned Required Qualifications: - High School Diploma / GED (Required) - 0-2 Years of relevant work experience - Must be able to carry and lift up to 25-pound boxes - Must be able to stand and move about the store constantly - Regular, consistent and punctual attendance - Must be able to work nights and weekends, variable schedule(s) and overtime as necessary Required Skills: Customer-Focused Nice-to-Have Skills: Professional Integrity, Resilience, Workplace Organization, Communication, Self Motivation, Teamwork Benefits: Best-in-class Benefits