Mobile Retail Service Associate

Summary: Comcast is a Fortune 50 leader in media and technology, seeking a Mobile Retail Service Associate to enhance customer experiences. The role focuses on mobile activations, customer education, and operational support to ensure a clean and efficient store environment. Responsibilities: - Provide a white-glove experience activating new devices or BYOD to the network - Guide customers through tablet setup and connectivity options - Support activation and pairing of wearable devices for seamless use - Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue - Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource - Demonstrate basic features and capabilities of devices to increase customer confidence - Troubleshoot and resolve complex device or service issues - Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery - Use advanced tools to manage escalations - Assist customers with transferring contacts, emails, and media - Provide password resets with appropriate credential verification - Activate and configure SIM or eSIM for device connectivity - Perform in-depth diagnostics to identify and resolve issues - Process returns or exchanges in compliance with company policies - Assist with warranty claims and replacement processes - Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible - Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons - Provide hands-on demonstrations of devices and features to enhance value - Support store resets for proper merchandising and operational readiness - Maintain visual standards and product placement for optimal customer experience - Inspect back-of-house to ensure clean, secure, and properly placed inventory - Facilitate quick device swaps for customers - Process equipment returns efficiently while ensuring compliance - Understand and follow the Comcast Operating Principles - Own the customer experience and promote digital options at every touchpoint - Be an enthusiastic learner and advocate of Comcast products, services, and digital tools - Win as a team through collaboration and openness to new ideas - Participate in the Net Promoter System: huddles, callbacks, and feedback loops - Drive results and operational excellence - Foster and support a culture of inclusion - Do what’s right for customers, teammates, communities, and investors Required Qualifications: - High School Diploma / GED - 0-2 Years of Relevant Work Experience - Customer-Focused - Workplace Organization - Teamwork - Self Motivation - Resilience - Communication - Professional Integrity Required Skills: Mobile Activations, Troubleshooting, Customer Education Important Skills: Device Configuration Nice-to-Have Skills: Workplace Organization, Resilience, Professional Integrity, Customer-Focused, Self Motivation Benefits: Commission under the terms of an applicable plan, Bonus, Best-in-class Benefits