Comcast→
Mobile Retail Service Associate
Entry LevelOn-site
Location
Sugar Land, TX
Salary
$37k–$37k/yr
Experience
Not specified
Posted
1 month ago
Skills
mobile activationstroubleshootingcustomer educationdevice configurationworkplace organizationresilienceprofessional integritycustomer-focusedself motivation
Job Description
Summary: Comcast is a Fortune 50 leader in media and technology, seeking a Mobile Retail Service Associate to enhance customer experiences. The role focuses on mobile activations, customer education, and operational support to ensure a clean and efficient store environment.
Responsibilities:
- Provide a white-glove experience activating new devices or BYOD to the network
- Guide customers through tablet setup and connectivity options
- Support activation and pairing of wearable devices for seamless use
- Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue
- Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource
- Demonstrate basic features and capabilities of devices to increase customer confidence
- Troubleshoot and resolve complex device or service issues
- Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery
- Use advanced tools to manage escalations
- Assist customers with transferring contacts, emails, and media
- Provide password resets with appropriate credential verification
- Activate and configure SIM or eSIM for device connectivity
- Perform in-depth diagnostics to identify and resolve issues
- Process returns or exchanges in compliance with company policies
- Assist with warranty claims and replacement processes
- Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible
- Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons
- Provide hands-on demonstrations of devices and features to enhance value
- Support store resets for proper merchandising and operational readiness
- Maintain visual standards and product placement for optimal customer experience
- Inspect back-of-house to ensure clean, secure, and properly placed inventory
- Facilitate quick device swaps for customers
- Process equipment returns efficiently while ensuring compliance
- Understand and follow the Comcast Operating Principles
- Own the customer experience and promote digital options at every touchpoint
- Be an enthusiastic learner and advocate of Comcast products, services, and digital tools
- Win as a team through collaboration and openness to new ideas
- Participate in the Net Promoter System: huddles, callbacks, and feedback loops
- Drive results and operational excellence
- Foster and support a culture of inclusion
- Do what’s right for customers, teammates, communities, and investors
Required Qualifications:
- High School Diploma / GED
- 0-2 Years of Relevant Work Experience
- Customer-Focused
- Workplace Organization
- Teamwork
- Self Motivation
- Resilience
- Communication
- Professional Integrity
Required Skills: Mobile Activations, Troubleshooting, Customer Education
Important Skills: Device Configuration
Nice-to-Have Skills: Workplace Organization, Resilience, Professional Integrity, Customer-Focused, Self Motivation
Benefits: Commission under the terms of an applicable plan, Bonus, Best-in-class Benefits
Benefits
Commission under the terms of an applicable plan
Bonus
Best-in-class Benefits