Systems Engineer

Job Summary

As a Systems Engineer you will be responsible for providing technical support and ensuring the smooth operation of service desk applications. You will work in a hybrid model primarily during day shifts to enhance system performance and user experience. Your contributions will directly impact the efficiency of our service desk operations supporting our mission to deliver exceptional service to our clients.

Responsibilities

• Provide technical support for service desk applications ensuring timely resolution of issues to maintain operational efficiency.
• Oversee the configuration and maintenance of service desk systems to optimize performance and user satisfaction.
• Collaborate with cross-functional teams to identify and implement improvements in service desk processes and technologies.
• Conduct regular system audits to ensure compliance with company standards and industry best practices.
• Develop and maintain documentation for service desk procedures and system configurations to support knowledge sharing and continuity.
• Analyze system performance data to identify trends and recommend proactive measures for improvement.
• Assist in the integration of new technologies and tools to enhance service desk capabilities and user experience.
• Monitor system alerts and respond promptly to minimize downtime and service disruptions.
• Provide training and support to service desk staff to ensure effective use of applications and adherence to procedures.
• Participate in project planning and execution to support the implementation of service desk enhancements.
• Engage with stakeholders to gather feedback and drive continuous improvement initiatives.
• Ensure security protocols are followed to protect sensitive data and maintain system integrity.

Qualifications

• Possess a strong understanding of service desk operations and application support.
• Demonstrate proficiency in troubleshooting and resolving technical issues in a timely manner.
• Have experience in system configuration and maintenance to optimize performance.
• Exhibit excellent communication skills to collaborate effectively with cross-functional teams.
• Show ability to analyze data and recommend improvements based on findings.
• Display knowledge of industry best practices and compliance standards.
• Experience in training and supporting staff in the use of service desk applications.

Certifications Required

ITIL Foundation Certification CompTIA A+ Certification