Cognizant→
Site Support Technician
Entry LevelHybrid
Location
Parsippany, NJ
Salary
$60k–$60k/yr
Experience
Not specified
Posted
1 month ago
Skills
macios systemswindows 7servicenowitsmmicrosoft office 365deskside supportnetwork troubleshootingprinterscanner supportmicrosoft active directorycomputer asset trackingvoip system supportsymantec virus scanbilingual spanishbilingual english
Job Description
Summary: Cognizant is a global leader in providing IT infrastructure services, and they are seeking a Site Support Technician responsible for maintaining and optimizing IT service management processes. The role involves providing hardware/software support services, troubleshooting network devices, and ensuring seamless incident management to enhance user experience.
Responsibilities:
- Provide hardware/software support services to onsite client including break/fix
- Deskside Support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Required Qualifications:
- Technical degree or equivalent end-user supporting experience
- Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc
- Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors
- Proficient in the latest Microsoft Office Applications (Office 365)
- ServiceNow or related ITSM ticketing tool experience
- Printer and scanner support
- Familiarity with Microsoft Active Directory
- Experience with computer asset tracking and user ID creation
- Some experience with support and administration of network phones (VoIP system)
- Understanding of Symantec Virus Scan software
- Ability lift up to 50 lbs. when moving electronic equipment
- Fluent in both Spanish and English
Required Skills: MAC, IOS Systems, Windows 7, ServiceNow, ITSM
Important Skills: Microsoft Office 365, Deskside Support, Network Troubleshooting
Nice-to-Have Skills: Printer, Scanner Support, Microsoft Active Directory, Computer Asset Tracking, VoIP System Support, Symantec Virus Scan, Bilingual Spanish, Bilingual English
Benefits: Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave