Site Support Technician

Summary: Cognizant is a global leader in providing IT infrastructure services, and they are seeking a Site Support Technician responsible for maintaining and optimizing IT service management processes. The role involves providing hardware/software support services, troubleshooting network devices, and ensuring seamless incident management to enhance user experience. Responsibilities: - Provide hardware/software support services to onsite client including break/fix - Deskside Support - Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users - Implement virus detection and eradication procedures - Diagnose end-user system failures and implement repair solutions - Troubleshoot network devices in order to ensure connectivity from the PC to the Network - Provide hardware/software support services to onsite client including break/fix - Implement virus detection and eradication procedures - Diagnose end-user system failures and implement repair solutions - Troubleshoot network devices in order to ensure connectivity from the PC to the Network Required Qualifications: - Technical degree or equivalent end-user supporting experience - Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc - Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7/10 and MAC Operating System Issues and Errors - Proficient in the latest Microsoft Office Applications (Office 365) - ServiceNow or related ITSM ticketing tool experience - Printer and scanner support - Familiarity with Microsoft Active Directory - Experience with computer asset tracking and user ID creation - Some experience with support and administration of network phones (VoIP system) - Understanding of Symantec Virus Scan software - Ability lift up to 50 lbs. when moving electronic equipment - Fluent in both Spanish and English Required Skills: MAC, IOS Systems, Windows 7, ServiceNow, ITSM Important Skills: Microsoft Office 365, Deskside Support, Network Troubleshooting Nice-to-Have Skills: Printer, Scanner Support, Microsoft Active Directory, Computer Asset Tracking, VoIP System Support, Symantec Virus Scan, Bilingual Spanish, Bilingual English Benefits: Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave