U-Turn Program Coordinator

Summary: Cocoon House is dedicated to supporting youth and young adults experiencing homelessness through their U-turn Teen Resource Center. The U-Turn Program Coordinator will manage daily operations, provide crisis intervention, and coordinate outreach efforts while ensuring youth access necessary services in a safe environment. Responsibilities: - Use of trauma informed care, positive youth development, and harm reduction as a program practice - Provide culturally appropriate programming to youth - Plan and facilitate Holidays, events, groups and other pro social activities on the drop-in floor - Create safety plans with youth who are engaged in risky and unsafe behavior - Have an in-depth knowledge of current Snohomish County Resources, to ensure youth are getting their needs met through mobile and stationary outreach - Use behavior modification and de-escalation tactics for youth not following the program guidelines - Oversee and coordinate the volunteer hot meal calendar - Oversee and Coordinate the U-turn Peer Mentorship Program - Oversee Outreach Youth Counselor(s) and Coordinate the U-turn Staffing and Partner Schedule - Engage current and new partners and donors in onsite services and programming - Oversee program function, including safety, program structure, budget, staffing, and grant requirements - Manage and maintain regular inventory of basic need supplies, clothing, and food - Oversee Street Outreach and other community-based efforts with other department members - Ensure all staff are tracking drop in data daily and understand the outputs - Ensure that U-turn and Data Entry is completed accurately and on time - Work collaboratively with Cocoon House’s Data Manager - Participate in daily opening and closing chores and procedures to ensure the center is kept clean and orderly - Maintain the cleanliness of the surrounding facility - Delegate cleaning and organizing tasks to staff and volunteers - Declutter, organize, and maintain U-Turn storage areas and Kitchen Required Qualifications: - Strong and effective communication skills; proficiency in crisis intervention/de-escalation - Lead team and model strong engagement with youth, including strength-based approaches and holistic de-escalation - Open commitment to serving, supporting, accepting, and collaborating with individuals of all races, ages, genders, backgrounds, political opinions and believes, sexual orientations, criminal histories, citizenship or marital statuses and religious beliefs - Individuals with lived experience are strongly encouraged to apply - High school diploma/GED or high school equivalency - Must be 21 years of age or older - DCYF background clearance - Acceptable driver's abstract with no more than 2 violations within last 3 years - Possess a valid driver's license, auto insurance, and reliable transportation - Ability to effectively communicate with all internal and external clients - Be able to hear voices and alarms - Ability to read and comprehend a variety of materials - Ability to operate phone, computer, and record information for files and logs - Must be able to lift up to 50 Ibs - Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency - Go up and down stairs Preferred Qualifications: - Bilingual English/Spanish preferred - Associate's degree or higher preferred in a social science or equivalent field and one year working directly with at-risk youth and young adults, or combination of experience and education - At least 1 year of management experience, leading, and supervising a team Required Skills: Crisis intervention, De-escalation, Engagement with youth, Strength-based approaches, Holistic de-escalation, Cultural competence, Bilingual English/Spanish Benefits: Medical, Dental, and Vision health options with employer contribution, Multilingual pay stipend, 403(b) retirement plan, 21 days of PTO accrued in first year, 10 agency-recognized holidays, Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings