Team Leader - Solar

Passionate about leading teams and delivering exceptional customer experiences?Join ClearSource as a Team Leader and help drive performance, inspire success, and make a real impact in the US Solar industry. We’re looking for a proactive and results-driven leader with strong analytical skills and a passion for coaching teams to exceed goals and deliver outstanding service.

What you will do as Team Leader

• Lead, coach, and develop a team of agents to achieve daily, weekly, and monthly performance targets
• Conduct regular performance reviews, feedback sessions, and coaching plans
• Monitor KPIs and implement action plans to address performance gaps
• Ensure high-quality customer interactions and adherence to process standards
• Collaborate with operations, QA, training, and support teams to improve workflow and results
• Handle escalations and provide timely resolutions
• Drive team engagement and create a positive, motivating environment

What We're Looking For

• At least 1 year of Customer Service experience supporting a US Solar account
• Minimum 6 months of Team Leader experience; BPO or Solar industry background is a plus
• Experience with Salesforce is highly preferred
• Sales experience is an advantage
• Strong leadership, communication, coaching, and performance management skills
• Able to thrive in a fast-paced, target-driven environment
• Available to start immediately or within the next week

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success. We also offer:

• Competitive salary – Get paid for doing what you love!
• Medical and dental insurance (with free dependent coverage!).
• Group life insurance for peace of mind.
• Paid time off (PTO) – Because work-life balance matters.
• Outstanding career growth opportunities – Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture – Be part of a company that values its employees
• Skills and leadership development to help you reach your full potential.
• Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and own our actions.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Office Address: 10th floor of Tower 1 Rockwell Business Center, Ortigas Ave., Pasig City