Quality Assurance Analyst (Onsite)

Are you passionate about empowering people through training and ensuring the highest quality standards are met? Do you thrive in a role that directly impacts both client satisfaction and team success? We’re looking for a Trainer/QA Analyst to join our Small Teams division. This is a hybrid role where you’ll play a key part in evaluating performance, identifying knowledge gaps, and bridging processes between clients and our operations team. Your expertise will help our employees reach their full potential and ensure our team delivers exceptional service to clients—every time.

What you will do QA Analyst.

• Conduct fair and consistent quality evaluations using established Small Teams QA Guidelines.
• Design and deliver engaging training programs covering product knowledge, company policies, processes, system navigation, and essential soft skills such as emotional intelligence.
• Administer regular assessments to verify trainee comprehension and proactively identifying knowledge and skill gaps.
• Participate in internal and client calibration sessions to maintain consistent quality standards.
• Collaborate with the Training Department to enhance training content and address areas for improvement in trainee performance.
• Manage trainee satisfaction surveys to gather insights and improve training effectiveness.
• Actively participate in production activities to maintain up-to-date knowledge and operational familiarity.
• Consolidate key updates, process changes, and best practices for our company newsletter, promoting continuous learning across the organization.

What We're Looking For

• Educational Background: Bachelor’s degree in communications, Education, or a related field. Equivalent experience in the virtual assistant industry may be considered.
• Industry Experience: Minimum of three (3) years of experience in the virtual assistant field, with a strong understanding of remote team operations and client interactions.
• Training Expertise: Proven experience as a Trainer or in Training Development within a reputable virtual staffing company is an advantage.
• Certifications (Preferred): Certified Professional in Learning and Performance (CPLP) or any recognized teaching/training-related certification.
• Excellent communication skills, a keen eye for quality assurance, and a strong ability to develop and implement effective training programs.

What We Offer ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success. We also offer:

• Competitive salary – Get paid for doing what you love!
• Medical and dental insurance (with free dependent coverage!).
• Group life insurance for peace of mind.
• Paid time off (PTO) – Because work-life balance matters.
• Outstanding career growth opportunities – Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture – Be part of a company that values its employees
• Skills and leadership development to help you reach your full potential.
• Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and own our actions.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team! Ready to coach our teams to excellence and help shape the future of remote support? Apply now and join ClearSource as a Trainer/QA Analyst!

Office Address: 10th floor of Tower 1 Rockwell Business Center, Ortigas Ave., Pasig City