Closing shift - Prospective Patient Advocate

Summary: ClearChoice Dental Implant Centers is a national network dedicated to providing innovative dental implant care. The Prospective Patient Advocate serves as the first point of contact for prospective patients, offering empathetic support and guidance to help them reclaim their health and confidence through consultations. Responsibilities: - Serve as the first point of contact for prospective patients experiencing dental issues and looking to learn more about our services - Support these prospective patients by being able to thoroughly explain our services and how they differ from competitors or other alternatives - Listen empathetically and think critically to determine if our services are the right fit given each prospective patient’s unique situation - Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation - Spend a majority of your time on the phone both with inbound phone calls from prospective patients and also making outbound phone calls to existing leads who have expressed interest in our services (no cold calling) - Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better - Show confidence and expertise overcoming objections - Meet or exceed set KPIs by understanding how to impact results and seeking coaching for continual improvement - Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning Required Qualifications: - Strongly in need of bilingual Spanish-English candidates - A strong desire to help those in need and work for a mission driven organization - 1-2 year consultative sales experience (overcoming objections, asking open-ended questions, active listening, building value) - 1+ years experience in field requiring a high level of empathy - 6 months to 1 year previous remote work experience with intermediate to advanced computer skills/proficiencies - 1 + years call center experience or related experience with high volume inbound and outbound calls - Experience in a role that utilizes scripts or call flows - Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection) - A confident approach and ability to quickly build rapport while maintaining control of the conversation - Goal Oriented individual with a drive for performance - Comfortable seeking and receiving coaching and guidance - Excellent verbal and written communication skills - Self-motivation, drive, and initiative - Excellent attention to detail and multitasking skills - Experience with Salesforce and G-suites a plus - We are looking for candidates with schedule flexibility to work within our business hours of Monday-Thursday 4:30am-9pm MST, Friday 4:30am-8pm MST, Sat & Sun 8am-4:30pm MST - Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors - Proficient with computer problem solving skills and set up - Secure, reliable and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed) - Must have a dedicated and private home work space with minimal distractions and NO visibility to your computer screen - Remote positions with our team are currently available for candidates located in AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY Required Skills: Consultative sales experience, Call center experience, Bilingual Spanish-English Important Skills: Salesforce, G-suites Nice-to-Have Skills: Empathy, Active listening, Interpersonal skills, Communication skills, Self-motivation Benefits: Medical, dental & vision benefits, Options for Flexible Spending Accounts and Health Savings Accounts., 401K Investment Plan with employer match after 12 months of employment, Company paid holidays and paid time off/vacation, Thorough and intensive new hire paid training program and ongoing training and coaching, Phenomenal culture committed to supporting our employees to change the lives of those we serve, Position is fully remote