Clay Lacy Aviation→
Client Services Representative I - KSNA
Entry LevelOn-siteFull-time
Location
Santa Ana, CA
Salary
$42k–$55k/yr
Experience
1+ years
Posted
3 weeks ago
Skills
customer relationsmicrosoft office suiteaviation client relationscoordinationservice orientationsocial perceptiveness
Job Description
Summary: Clay Lacy Aviation is a leader in private aviation, known for its commitment to innovation and exceptional service. The Client Services Representative will play a crucial role in ensuring a positive experience for passengers, coordinating various aspects of their arrival and departure while maintaining high standards of service.
Responsibilities:
- Greets passengers, pilots, and flight attendants
- Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations
- Arrange fuel orders and other ground services for the aircraft
- Answer customer emails and phone calls in a timely manner
- Perform Operator duties as required
- Ensure clients have a smooth reservation, arrival, and departure experience
- Knowledge of Clay Lacy Aviation operations and attention to detail
- Performs other front of house functions
- Maintains Lobby clean and replenished
- Other responsibilities as requested or assigned
- Other duties and tasks assigned
Required Qualifications:
- High school diploma or equivalent
- Must have a valid C Class Driver's license with a clean driving record
- This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays
- Excellent communication skills with fluency in reading, writing, and spoken English
- Excellent personal presentation and interpersonal skills
- Highly computer literate and proficient in Microsoft Suite
- Strong organizational skills
- Highly detail-oriented
- Comfortable working independently
- Thrives in a fast-paced environment
- Adept problem solver
- Deadline driven
- Must pass pre-employment drug testing and background check
Preferred Qualifications:
- Associate degree preferred
- One + years of aviation client relations experience preferred; luxury hotel or other luxury hospitality industry background will be considered
Required Skills: Customer Relations, Microsoft Office Suite, Aviation Client Relations, Coordination, Service Orientation, Social Perceptiveness
Benefits: Eligible for comprehensive benefits.
Benefits
Eligible for comprehensive benefits.