Client Services Representative I - KSNA

Summary: Clay Lacy Aviation is a leader in private aviation, known for its commitment to innovation and exceptional service. The Client Services Representative will play a crucial role in ensuring a positive experience for passengers, coordinating various aspects of their arrival and departure while maintaining high standards of service. Responsibilities: - Greets passengers, pilots, and flight attendants - Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations - Arrange fuel orders and other ground services for the aircraft - Answer customer emails and phone calls in a timely manner - Perform Operator duties as required - Ensure clients have a smooth reservation, arrival, and departure experience - Knowledge of Clay Lacy Aviation operations and attention to detail - Performs other front of house functions - Maintains Lobby clean and replenished - Other responsibilities as requested or assigned - Other duties and tasks assigned Required Qualifications: - High school diploma or equivalent - Must have a valid C Class Driver's license with a clean driving record - This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays - Excellent communication skills with fluency in reading, writing, and spoken English - Excellent personal presentation and interpersonal skills - Highly computer literate and proficient in Microsoft Suite - Strong organizational skills - Highly detail-oriented - Comfortable working independently - Thrives in a fast-paced environment - Adept problem solver - Deadline driven - Must pass pre-employment drug testing and background check Preferred Qualifications: - Associate degree preferred - One + years of aviation client relations experience preferred; luxury hotel or other luxury hospitality industry background will be considered Required Skills: Customer Relations, Microsoft Office Suite, Aviation Client Relations, Coordination, Service Orientation, Social Perceptiveness Benefits: Eligible for comprehensive benefits.