Services JANA Controls Head - Director - Hong Kong

Services JANA Controls Head - Director - Hong Kong Location: Hong Kong Hong Kong This is an exciting opportunity to be part of an established team in Citi's Services' Controls organisation with senior responsibilities across the JANA Cluster. The Controls team is part of Services' 1st line of defence, and the JANA Cluster team manages risk in alignment to this, as well as within the wider Citi franchise in the relevant region. The role includes overseeing local regulatory obligations and governance frameworks applicable to the cluster, local controls, and bringing together the community of Services Controls professionals within the cluster. A key role within the JANA, with a mandate to manage the cluster's Controls teams, support the local business risk agenda, and drive execution to meet local governance and regulatory requirements and changes, as well as oversight of local controls supporting local Operations. The JANA Cluster leads the identification of opportunities to enhance our regulatory and Controls environment for key risks relevant to the cluster and provides subject matter expertise and support across the cluster to the business, as required. The role will report to the Global Head of Services Controls and will be part of the Global Controls leadership team and will collaborate closely with key stakeholders and partners across Citi. Expertise in risk management, along with deep knowledge of local regulation and financial products, applicable accountability and certification regimes, and conduct rules is necessary. What you will do: Lead a team of JANA-based Controls professionals, including those dedicated to local regulatory compliance, governance, and conduct agendas, as well as related Risk and Regulation training. Provide strategic direction and oversight to ensure the team delivers high-quality risk management and Controls execution aligned with both local and global standards. Develop and retain talent within the Controls function, fostering a culture of accountability, continuous improvement, and professional development. Function as key point of contact across the JANA Cluster franchise and support initiatives and agendas arising from local regulators, industry bodies, or internal stakeholders. Responsibility to monitor compliance with and any associated or secondary regulation across the cluster, including: Senior management accountability frameworks applicable to the cluster Certification and fitness & propriety requirements Conduct rules and professional standards Identify enhancements to documentation, Controls, and/or processes in place to comply with local governance and risk requirements and associated regulation. Lead escalation for JANA Cluster senior management in Citi in line with firmwide guidelines. Function as a key resource for the JANA Cluster to advise and support on the effective design and implementation of key Controls and processes across relevant risk stripes (Operational, Compliance, Enterprise). Identify and lead opportunities to enhance the regulatory and Controls environment for key risks relevant to the cluster, providing subject matter expertise and support to the business as required. Develop and maintain relationships with senior stakeholders across multiple countries, products, and control functions within the JANA Cluster, as well as globally. Serve as a key contributor to relevant Enterprise and Services forums, representing the cluster's risk and Controls perspective. Partner closely with Central Controls, 2LOD (ICRM, IRM), 3LOD (Internal Audit), and other key partners to ensure alignment and consistency in risk management practices. Co-ordinate and manage compliance monitoring routines or internal audits related to the cluster, ensuring timely and effective responses to findings and recommendations. Lead escalation for JANA Cluster senior management in Citi in line with firmwide guidelines, ensuring transparency and accountability in issue resolution. Monitor and assess the impact of new or revised regulations in the pipeline, driving change in processes and Controls to ensure the JANA Cluster remains compliant and ahead of regulatory expectations. Provide strategic consultation on regulatory developments and their implications for the cluster's business model, risk profile, and control environment. What we will need from you: Significant expertise of Operational Risk Management and other regulatory related functions within the Financial Services sector (10+ years preferred). Deep understanding of Operational Risk and related frameworks as they relate to the banking sector is required, as is a working knowledge of the regulatory environment/regime applicable to the cluster. Familiarity with key risk frameworks such as Manager's Control Assessment (MCA) / Risk & Control Self-Assessment (RCSA); Control Monitoring & Testing (M&T); Issue Management and remediation; Process governance and mapping Proven record in monitoring compliance to regulation including Controls and process mapping within the MCA construct. Excellent business acumen, and ability to quickly understand multiple areas within a function and across functions, and how they interact to achieve the objective of the processes. Experience working in a global, matrixed organisation, with the ability to navigate complexity and drive results across geographies and business lines. Education - Bachelor's Degree is required. Advanced degree (e.g., MBA, master’s in risk management, Law) or professional certifications (e.g., CPA, CIA, CRCM, FRM) are highly desirable. Competencies Ability to work effectively and drive results in a fast-paced, high-pressure environment. Proven ability to direct and manage high-performing teams, fostering a culture of accountability, collaboration, and excellence. Strong record of effectively assessing and managing competing priorities to deliver high quality and timely work. Ability to interact and communicate effectively with Senior leaders, Cluster and Product managers and wider partner areas. Excellent written, verbal, and analytical skills, with the ability to distil complex regulatory and risk concepts into clear, actionable insights. Comfortable navigating complex, highly matrixed organisations, with the ability to influence without direct authority. Horizon scanning skills and the ability to adapt to new regulation in the pipeline and drive change in processes proactively. Strategic mindset, with the ability to balance short-term execution with long-term risk and control objectives. Resilience and adaptability, with the ability to manage ambiguity and respond effectively to changing regulatory and business environments. Excellent Microsoft Office skills and be an advanced user of MS PowerPoint, Excel, SharePoint, and Project. Planning and scheduling skills sufficient to be effective in prioritising and meeting deadlines. Familiarity with risk and control platforms (e.g., Citi Risk & Control (CRC), PEGA, Tableau) is preferred. ------------------------------------------------------ Job Family Group: Risk Management ------------------------------------------------------ Job Family: In-Business Risk ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Business Acumen, Constructive Debate, Escalation Management, Issue Management, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment, Stakeholder Management. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.