Officer, Prime Brokerage Client Service Analyst

Officer, Prime Brokerage Client Service Analyst Location: Singapore Singapore At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Shape your Career with Citi Citi’s Markets business provides world-class solutions and an unmatched global presence.  We serve corporates, institutional investors and governments from trading floors in almost 80 countries.  The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients. We’re currently looking for a high caliber professional to join our team as Officer, Prime Brokerage Client Service Analyst- Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well-being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world. Prime Broker Middle Office supports the Prime Brokerage Business, and is part of the overall Prime Finance Business unit. The department consists of a client-aligned operational client service and a risk & control team. The primary role is the responsibility of managing a number of the Prime Brokerage hedge fund clients. The successful candidate will be the main point of contact for all operational queries for that client and they will interact closely with clients/administrators and internally across the Business, Middle Office and Operations. Responsible for providing operational client support for Priority and high focus Prime Brokerage clients. The primary role will incorporate all aspects of Equity and Fixed Income Prime Brokerage operational client service – covering trade handling, fails management and client account management queries. This is a client focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase both the client experience and potential business revenue. In this role, you’re expected to: Main point of contact for client/administrator operational queries Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators Management of client settlement activity, liaising with settlements and clients to resolve any issues Management of client cash activity, authorisations, reporting and query resolution Review client cash balances / portfolios for operational issues Liaise with Citi execution desk on booking issues Documentation and publication of MIS where required Completion of all daily processes and controls including ad-hoc tasks that may be assigned. Driving initiatives to reduce Manual Touch Points (MTP’s) As a successful candidate, you’d ideally have the following skills and exposure: Client service experience essential Understanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, settlements and reconciliations for the Equity and Fixed Income Prime Brokerage area. Understanding of settlement principles and practices. Work experience in the Financial Services Industry is a benefit. Displays a well-developed ability to schedule work and understand relative priorities. Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner. Computer literate - Ability to quickly grasp several in house systems including Microsoft office applications. Communication – Ability to articulate clearly and communicate effectively at all levels. Problem solving - Resolve problems where the analysis of situations or data requires an in-depth evaluation of basic procedures and industry standards. Planning and Organising – Ability to work independently and multitask under pressure. Teamwork - the ability to demonstrate interest, skill, and success in getting groups to work together Attention to detail – Diligently attends to details and pursues quality in accomplishing tasks. Leadership – Ability in developing others via coaching and mentoring for effective performance management. Proactive - Identifying situations that could result in new business and developing recommendations tailored to the client. Degree qualification or equivalent, with Financial Services focus. Industry exams e.g. IAQ module exams or equiv. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Securities and Derivatives Processing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.