Mortgage Operations Support Specialist - Funding Reconciliation

Summary: Citi is a leading global bank, and they are seeking a Mortgage Operations Support Specialist to provide operations support services. The role involves reconciling loan discrepancies, managing communications, and serving as a liaison between various stakeholders to ensure smooth operations. Responsibilities: - Reconcile Retail, Correspondent, Home Equity and Private Bank loans-in-process general ledger discrepancies after Empower close-off. Also reconcile closing cost and subsidy receivable ledger accounts. Candidate should be able to research complex general ledger outages to determine correct path to resolution as well as research/resolve issues from closing agents related to post-close discrepancies identified - Be able to identify, validate issues and take the necessary steps to resolve in a timely manner. This will require interaction with internal and external resources to include Closing Agents, Escrow Companies and a large variety of internal departments. Candidate must have strong communication and analytical skills. A detailed understanding of the current product mix and a production focused mentality is required - Must be able to independently deliver timely and accurate resolution to escalated loan issues which are of a complex nature while maintaining turn times. This position requires a broad understanding of the Retail loan process and familiarity with Retail loan documents. Identifies trends in loans-in-process discrepancy root causes (whether internal or external) and recommends solutions - Manage all incoming emails from internal and external sources to our department inboxes - Must have the ability to prioritize, multitask and be very organized to handle the incoming volume of communications. Must treat all inquiries with a sense of urgency and route the communications quickly and correctly for resolution. To adequately manage these inboxes, must be familiar with the first mortgage escrow and property tax process, mortgage origination/servicing process, mortgage loan documents, Correspondent post purchase adjustment policies/guidelines and Corp Relocation billing/payment receipt process - Research complex Correspondent Post Purchase issues to determine correct resolution path and research/resolve issues from Correspondents and various internal departments related to post-purchase discrepancies identified - Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making - Develop and apply thorough knowledge of practices and procedures to accomplish team goals - Assist immediate manager with team motivation and performance monitoring - Mentor associates to improve individual performance - Consistently achieve individual and team performance targets under little to no direct supervision - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Required Qualifications: - Minimum of 1-2 years mortgage origination/servicing experience and working knowledge of mortgage loan documents (including Closing Disclosure, Note, Appraisal/Inspection reports, and Initial Escrow Account disclosures) - Prior Closing experience as well as working knowledge of loan originations and servicing systems (including Empower, Citilink, Document Repository, Batch Doc Exporter, and Full Suite/Recon Frontier) - Proficient in Microsoft Office Suite (specifically Excel, Word, and Access) - Excellent technical and data entry skills, including utilizing a 10-key touchpad - Prior accounting experience and demonstrated knowledge and understanding of basic accounting principles - Prior knowledge of legal, regulatory, investor, and CMI guidelines - Extreme attention to detail and very strong analytical skills to research issues and determine appropriate resolution - Effective verbal and written communication skills are a must due to the immense internal and external customer contact in all of the job functions - Proven ability to meet or exceed established productivity, development and quality measures with minimal supervision and a desire for advancement opportunities - Ability to identify and implement new techniques and procedures that enhance efficiency procedural and creatively solve problems - Ability to identify training deficiencies and develop appropriate solutions to pass along to department management - Excellent influencing and relationship management skills Required Skills: Mortgage origination, Mortgage servicing, Mortgage loan documents, Closing Disclosure, Note, Appraisal reports, Inspection reports, Initial Escrow Account disclosures, Loan origination systems, Loan servicing systems, Empower, Citilink, Document Repository, Batch Doc Exporter, Full Suite, Recon Frontier, Microsoft Excel, Microsoft Word, Microsoft Access, Data entry, 10-key touchpad, Accounting principles, Legal guidelines, Regulatory guidelines, Investor guidelines, CMI guidelines, Effective verbal, Analytical skills, Influencing, relationship management Benefits: Medical, dental & vision coverage, 401(k), Life, accident, and disability insurance, Wellness programs, Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays