Associate Ops Support Analyst

Summary: Citi is a global financial services company, and they are seeking an Associate Ops Support Analyst. The role involves providing operations support services and acting as a liaison between various teams to ensure efficient operations and compliance. Responsibilities: - Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all Voice Response Unit (VRU) enhancements go into production in a timely and accurate manner - Review VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectations - Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed - Research and interpret standard information and identify inconsistencies in data or results - Assist in training team members on loan resources as well as provide testing assistance for production validation and host release - Prepare basic presentations for management - Support trouble ticket resolution and the training of new and borrowed testers - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Required Qualifications: - 0-2 years of relevant experience preferred - Knowledge of Business Banking, Citi Commercial Banking Products and Services - Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches - Proficient in Microsoft Office - Proven problem-solving and negotiation skills - Consistently demonstrates clear and concise written and verbal communication - Bachelor's degree/University degree or equivalent experience Required Skills: User Acceptance Testing, Voice Response Unit (VRU), Management Information Systems (MIS), Financial forecasting, Microsoft Office, Business Banking, Citi Commercial Banking Products and Services, Business Entity Types, Beneficial Ownership, Factiva Searches Benefits: Discretionary and formulaic incentive and retention awards, Medical, dental & vision coverage, 401(k), Life, accident, and disability insurance, Wellness programs, Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays