Churchill Mortgage Corporation NMLS # 1591→
Mortgage Call Center Representative
Entry LevelOn-site
Location
Brentwood TN - Brentwood, TN
Salary
$14k–$24k/yr
Experience
Not specified
Posted
4 weeks ago
Skills
mortgage terminologyloan lifecycle knowledgecustomer servicecall center experiencemicrosoft officecrm systemresourcefulnessdiligencemultitaskingempathywork in a teamcoachable attitude
Job Description
Summary: Churchill Mortgage Corporation is a nationwide company that has been providing mortgage services for over 30 years. They are seeking a dedicated and passionate Mortgage Call Center Representative to assist customers in navigating the mortgage process, ensuring they feel confident and cared for throughout their journey to homeownership.
Responsibilities:
- Handle inbound and outbound calls related to mortgage applications, loan servicing, and general inquiries
- Assist customers with online account access
- Represent Churchill Mortgage in a professional manner
- Use scripts to identify a prospect situation, screen, record information, and connect with a Home Loan Specialist
- Correspond with customers via phone, email, text, or chat
- Perform various tasks to support the Sales Conversion department's commitment to each branch for calls or projects
- Determine the needs of clients through effective listening and questioning skills
- Make outbound calls to identify client's needs and respond by providing superior service and resolution
- Answer rollover calls and direct to appropriate team member
- Demonstrate proficiency with Lead Management CRM System - must be able to move seamlessly through records, search & find, add new records, review history, change status, identify duplicate, etc
- Make an average of 130 calls per day to prospective clients that have inquired about a mortgage
- Guide customers through a short form loan application online as needed
- Serve as a backup to our receptionist for breaks/lunch on a rotating schedule with the entire Sales Conversion team
- Meet performance goals while prioritizing care and integrity
- Other duties as assigned
Required Qualifications:
- Is humble, hungry & smart
- Possesses the ability to work both in a team atmosphere and independently
- Has exceptional verbal & written communication skills
- Wants to be part of a highly motivated team with a proven track record of success that also has a lot of FUN
- Must be coachable and willing to learn
- Must come to win every day with a great attitude. We believe attitude is everything!
- Must be organized, independent, resourceful, and diligent
- Must be able to work at a fast pace
- Must be able to stay calm under pressure
- Ability to multitask across systems while maintaining accuracy and empathy
- Familiarity with mortgage terminology and loan lifecycle (origination, closing, servicing)
- High school diploma or equivalent
- 1+ year of customer service or call center experience
- Strong communication and active listening skills
- Ability to multitask across systems while maintaining accuracy
- Moderate to Proficient experience in Microsoft Office (Word, Excel, Outlook, etc). Experience working with CRM system
- Must be able to pass a criminal history information background check
Preferred Qualifications:
- Familiarity with mortgage or financial terminology a plus
Required Skills: Mortgage Terminology, Loan Lifecycle Knowledge, Customer Service, Call Center Experience, Microsoft Office, CRM System, Resourcefulness, Diligence, Multitasking, Empathy, Work in a Team, Coachable Attitude
Benefits: Medical, Dental, Vision, HSA, FSA, Life, Disability, Accident, Cancer, Critical Illness, Paid Time Off in addition to sick days and floating holidays, 401(k), ESOP (Employee Stock Ownership Program)
Benefits
Medical
Dental
Vision
HSA
FSA
Life
Disability
Accident
Cancer
Critical Illness
Paid Time Off in addition to sick days and floating holidays
401(k)
ESOP (Employee Stock Ownership Program)