Client Advisor

Summary: Christian Dior Couture is a renowned luxury fashion house known for its rich heritage and commitment to excellence. The Client Services Sales Advisor is responsible for providing exceptional client service, addressing customer needs, and meeting sales goals through effective communication and relationship building. Responsibilities: - Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction - Consistently provide a highly professional approach and outstanding service in order to resolve customer issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence - Escalate any customer issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met - Ensure that all customer communications are handled in line with Dior policies and processes - Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers - Drive to achieve and exceed sales goals and planned KPI’s (Key Performance Indicators) to include: - Proper Case Management - Sales & Service Targets - Quality Assurance Score - Productivity Goals - Schedule Adherence - Recommend new and innovative approaches to address customer concerns and share successful ideas within the team and department - Enter accurate information into Diorlink and that updates to the SCRM database are initiated as appropriate - Ensure accurate data is included for statistics and workload analysis - Develop excellent working relationships within the Dior network - E-Clienteling: Perform outbound contacts as required as sales driver and client issue resolution - Collaborate across entire Client Services Center Required Qualifications: - Previous experience in luxury customer service (preferably retail, hotel or concierge businesses) - Outstanding communication skills, both written and verbal - Strong sales negotiation skills - Clear demonstration of a customer first mind-set - Highly motivated, energetic and inspirational team player - Able to work a varied schedule including hours/days/nights/holidays and weekends - Able to multi-task and prioritize competing tasks - Fluent in English, Spanish, ideally French and Mandarin - Proficient in Microsoft Office - Salesforce knowledge a plus - Must be able to attend meetings and training sessions as required - Must be able to attend mandated and ad-hoc training sessions to develop and maintain skills and knowledge required for the role Required Skills: Luxury Customer Service, Microsoft Office, Salesforce, Sales Negotiation, Multitasking, Prioritization, English, Spanish, French, Mandarin, Customer First Mindset Benefits: Medical benefits plan, Commuter benefits, 401k plans with employer contributions