Customer Service Representative

Summary: Chestnut Health Systems is a leading provider of integrated health care services, and they are seeking a Customer Service Representative to support their Granite City, IL location. This role is essential in creating a safe and welcoming environment for clients and visitors while ensuring efficient clinic operations. Responsibilities: - Greet clients and visitors in a courteous, respectful, and professional manner that supports a safe and welcoming environment - Collect demographic, financial, and insurance information in person and by phone - Verify insurance coverage and current payer eligibility - Discuss payment plans, waivers, and fee agreements with patients in a clear and compassionate manner - Ensure electronic medical records are complete, accurate, and up to date - Schedule appointments and support clinic flow and access to services - Operate standard office equipment and support front office operations - Promote recovery-oriented and trauma-informed care principles, including hope, respect, empowerment, wellness, and connectedness - Maintain confidentiality and protect sensitive client and organizational information - Provide additional administrative and customer service support as assigned Required Qualifications: - High school diploma or equivalent - Strong customer service and telephone communication skills - Knowledge of standard office procedures and use of office equipment - Good interpersonal, organizational, and time-management skills with attention to detail - Ability to manage multiple tasks in a fast-paced environment - Basic keyboarding skills and experience using Microsoft Office products - Ability to commute between locations as required - Valid driver's license, private automobile insurance, and insurability Required Skills: Customer service, Telephone communication Important Skills: Office procedures, Microsoft Office Nice-to-Have Skills: Keyboarding skills, Interpersonal skills, Organizational skills, Time-management skills, Attention to detail