Application Support Engineer

Summary: CHAMP is redefining technology for Motor Vehicle Agencies with innovative, cloud-based software. They are seeking a proactive Application Support Engineer to develop and support applications in the CHAMPGov suite, ensuring system stability and client satisfaction. Responsibilities: - Own the stability and performance of mission-critical systems supporting 40+ million constituents - Lead rapid incident response and drive root cause resolution - Enact a proactive and collaborative approach to identifying problems, performance bottlenecks, and areas for improvement before they impact customers - Build automation to eliminate manual support tasks and improve system resilience - Develop application features, internal tooling and RESTful APIs that integrate with external systems including state DMV platforms - Improve overall observability in monitoring, metrics, logs and alerting - Troubleshoot and resolve software integrations, data integrity challenges, and application errors - Identify opportunities to improve system performance and efficiency, scalability, fault tolerance, and monitoring capabilities Required Qualifications: - Bachelor's degree in computer science or related field, boot camp certification, or equivalent work experience - 1-3 years' experience - Experience writing Java code and working with REST APIs - Strong communication, collaboration and interpersonal skills to work effectively with cross-functional teams, other developers, backend services, product teams, and QA engineers - Knowledge of relational databases and SQL - Ability to follow complex design and development standards - Flexible approach, able to operate effectively with uncertainty and change - Driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships and problem solve - Familiar with troubleshooting web-based applications, cloud transaction processing, database queries, and software integrations - Analytical and problem-solving skills, with an ability to identify and resolve complex technical issues - Ability to work effectively in a dynamic, fast paced, collaborative environment - Flexible approach, able to operate effectively with uncertainty and change Preferred Qualifications: - Understanding of cloud platforms, preferably AWS Required Skills: Java, REST APIs, SQL, Relational databases, Troubleshooting web-based applications, Cloud transaction processing, Software integrations, Spring Boot, Docker, Git, Terraform, GitHub Actions, PostgreSQL, MySQL, AWS Benefits: Annual Bonus Potential, Health, Dental & Vision Insurance, Unlimited PTO Policy, Matching 401K with immediate vesting, Subsidized Lunches at our Cleveland Headquarters