CHAMP→
Application Support Engineer
Entry LevelOn-site
Location
Cleveland, OH
Salary
$70k–$100k/yr
Experience
Not specified
Posted
1 month ago
Skills
javarest apissqlrelational databasestroubleshooting web-based applicationscloud transaction processingsoftware integrationsspring bootdockergitterraformgithub actionspostgresqlmysqlaws
Job Description
Summary: CHAMP is redefining technology for Motor Vehicle Agencies with innovative, cloud-based software. They are seeking a proactive Application Support Engineer to develop and support applications in the CHAMPGov suite, ensuring system stability and client satisfaction.
Responsibilities:
- Own the stability and performance of mission-critical systems supporting 40+ million constituents
- Lead rapid incident response and drive root cause resolution
- Enact a proactive and collaborative approach to identifying problems, performance bottlenecks, and areas for improvement before they impact customers
- Build automation to eliminate manual support tasks and improve system resilience
- Develop application features, internal tooling and RESTful APIs that integrate with external systems including state DMV platforms
- Improve overall observability in monitoring, metrics, logs and alerting
- Troubleshoot and resolve software integrations, data integrity challenges, and application errors
- Identify opportunities to improve system performance and efficiency, scalability, fault tolerance, and monitoring capabilities
Required Qualifications:
- Bachelor's degree in computer science or related field, boot camp certification, or equivalent work experience
- 1-3 years' experience
- Experience writing Java code and working with REST APIs
- Strong communication, collaboration and interpersonal skills to work effectively with cross-functional teams, other developers, backend services, product teams, and QA engineers
- Knowledge of relational databases and SQL
- Ability to follow complex design and development standards
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships and problem solve
- Familiar with troubleshooting web-based applications, cloud transaction processing, database queries, and software integrations
- Analytical and problem-solving skills, with an ability to identify and resolve complex technical issues
- Ability to work effectively in a dynamic, fast paced, collaborative environment
- Flexible approach, able to operate effectively with uncertainty and change
Preferred Qualifications:
- Understanding of cloud platforms, preferably AWS
Required Skills: Java, REST APIs, SQL, Relational databases, Troubleshooting web-based applications, Cloud transaction processing, Software integrations, Spring Boot, Docker, Git, Terraform, GitHub Actions, PostgreSQL, MySQL, AWS
Benefits: Annual Bonus Potential, Health, Dental & Vision Insurance, Unlimited PTO Policy, Matching 401K with immediate vesting, Subsidized Lunches at our Cleveland Headquarters
Benefits
Annual Bonus Potential
Health, Dental & Vision Insurance
Unlimited PTO Policy
Matching 401K with immediate vesting
Subsidized Lunches at our Cleveland Headquarters