Associate, Bank Operations

Summary: CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. They are seeking a detail-oriented and proactive Associate, Bank Operations who will focus on abandoned and unclaimed properties. Responsibilities: - Run daily/weekly dormancy and escheatment reports to identify eligible accounts across product lines (checking/savings, cards, remittances, gift cards) - Validate dormancy triggers (e.g., period of inactivity, returned mail, undeliverable statements) and customer contact details - Prepare and send due diligence notices (mail/email) within mandated timelines; track responses and reactivation outcomes - Process state escheat filings (pre‑escheat, remittance, and post‑escheat confirmations) and reconcile balances with Finance/GL - Post required general ledger entries and ensure journal support aligns with filings and remittances - Maintain audit trails: notices, dates, amounts, account evidence, and state reporting artifacts - Coordinate with Customer Service to reactivate accounts when customers respond; reverse escheat workflow where appropriate - Partner with Compliance/Legal on policy interpretation and changes to state rules - Work with Finance on monthly close impacts, reconciliation, and remittance confirmations - Coordinate with Technology/Data teams on report logic, file formats, and secure data transfer to state portals/vendors - Engage Customer Experience on outreach templates and clear customer guidance - Research and resolve customers’ inquiries - Work collaboratively with internal teams to ensure client satisfaction and successful project completion - Generate and compile data for internal/external audits. Which may include MRA remediation related 314 rule - Perform quality control checks to ensure all processing and posting are accurate - Perform other duties as assigned by Management Required Qualifications: - Bachelor's Degree or equivalent work experience in a related field - 1–3 years of banking operations experience (deposit ops, card ops, payments, reconciliations, or settlements) - Familiarity with escheatment/unclaimed property processes (dormancy, due diligence, reporting, remittance) - Excellent verbal, written, interpersonal communication and leadership skills are essential - Proven track record of effectively working in cross-functional teams, communicating effectively with the vendors/partners, customers, and internal teams Preferred Qualifications: - Roll-up-your sleeves entrepreneurial approach desired Required Skills: Banking Operations, Escheatment Processes, Reconciliations, Payments, Cross-functional Team Collaboration, Communication, Leadership